Responsibilities/Job Description:
Fairview is searching for an Advanced Nutrition Aide on the University Campus (East Bank), located in Minneapolis, Minnesota! This position is (about 23.5 hours per 2-week period), on day shift.
Guides customers through room service process by phone and communicates with hospital staff regarding diet order information.
Location: UMMC East Bank, located in Minneapolis
Hours: 23.5 hours biweekly
Schedule: evening shift
Week 1:
Tuesday 3:45pm-6:45pm (Call Center 13)
Thursday 3:00pm-6:30pm (Call Center 11)
Friday 3:00pm-6:30pm (Call Center 11)
Week 2:
Tuesday 3:45pm-6:45pm (Call Center 13)
Wednesday 3:00pm-6:30pm (Call Center 12)
Saturday 3:00pm-6:30pm (Call Center 11)
Sunday 3:00pm-6:30pm (Call Center 11)
Schedule may change based on the needs of the operation.
Responsibilities
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Ability to explain diet order to patient or staff.
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Knowledge of specific nutrients in food.
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Understanding of dietary needs with modified diets.
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Understanding of culturally specific food choices.
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Ability to identify foods in relation to patient allergies.
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Ability to determine appropriate food choices for therapeutic diets.
Required Qualifications
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less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
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Ability to communicate clearly, both verbally and in writing, in English
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Problem-solving, critical thinking and negotiation/persuasion skills
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Basic math skills
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Ability to provide consistent outstanding customer service
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Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
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Free of any corrective action for six months
Preferred Qualifications
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College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
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A graduate of a two-year program
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Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
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Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
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Previous experience as a switch board operator, telemarketer or customer service technician
Qualifications: $21.27- $27.54 Hourly
