At Superior Industries, our Automation Support Engineers are part of a forward-thinking team that embraces bold ideas, takes ownership, and leads with a heart of service. The equipment we build helps shape the infrastructure the world depends on—and in this role, you’ll play a key part in keeping it running at its best.
Job Description
Key responsibilities for an Automation Support Engineer:
-
Troubleshoot & Support
-
Diagnose and repair PLC programs and electrical systems—both remotely and in the field
-
Provide expert guidance to field techs and third-party contractors
-
Field & Program Optimization
-
Recommend and implement electrical design improvements
-
Update and properly archive control programs for future use
-
Customer & Case Management
-
Respond to service requests within 2 hours
-
Manage support cases from issue logging to resolution—communicating clearly throughout
-
Parts, Warranty & Quality Support
-
Coordinate work orders, warranty claims, and part replacements
-
Verify dealer work and initiate internal quality cases to ensure long-term fixes
-
Collaboration & Communication
-
Work cross-functionally with engineering, operations, sales, and service teams
-
Ensure safety standards and strong internal customer service are always maintained
Compensation
The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.
Location
Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship.
Employee Benefits
-
Weekly paycheck
-
Medical insurance - company covers 75% of premiums
-
Dental and Vision Insurance
-
Paid vacation
-
Company paid life insurance
-
401K retirement account with 5% company match
Qualifications
-
A degree in Electrical Engineering (or related field) — or 5+ years of proven, hands-on experience in automation and controls
-
Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics
-
Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow
-
Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions
-
Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment
-
Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most
Traits of Our Successful Employees
-
Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
-
Attention to detail and safety
-
Exhibit good communication skills when working with co-workers
-
Willingness to help where necessary
