CRG Global Inc. | Test America – Woodfield Mall | Full-Time & Part-Time
About CRG Global Inc.
CRG Global Inc. is a leading consumer research and testing organization. Our mission is to provide companies with the quantitative and qualitative data they need to make informed strategic decisions, develop new products, and understand consumer preferences. Join us in shaping the future of product development!
About the Role
We are seeking a motivated Consumer Testing Coordinator to join our team at our Test America – CRG Global Inc. location in the Woodfield Mall. In this hands-on role, you will coordinate consumer research studies by recruiting participants, managing scheduling, collecting data, and ensuring every respondent has a positive, professional experience.
You'll play a vital role in the success of every study conducted at our location — and no prior research experience is required. We provide structured training and clear procedures from day one.
Hours of Operation: Monday–Saturday, 10:30 AM – 7:00 PM. Days off are scheduled based on full/part-time status and office needs. Flexible availability, including evenings and weekends, may be required.
What You'll Do
- Recruit mall patrons and reach out to potential participants via phone, text, email, social media, and respondent databases
- Screen individuals for study eligibility and clearly explain study purposes
- Schedule, confirm, and manage participant appointments
- Greet and assist participants upon arrival, ensuring a welcoming and professional experience
- Build rapport and trust to create a positive respondent experience
- Follow study protocols, SOPs, and compliance requirements precisely
- Accurately document participant interactions, outreach activity, and confirmations
- Assist with study preparation, room setup, and pre-study readiness checks
- Meet recruitment goals and deadlines across various projects
- Flag any questionnaire issues, scheduling changes, or variances to leadership promptly
- Maintain data accuracy and strict confidentiality at all times
This Role Is a Great Fit For Candidates With Experience In:
- Customer Service or Sales
- Retail Supervision or Assistant Management
- Front Desk, Reception, or Office Coordination
- Recruiting or Talent Coordination
- Appointment Scheduling
- Call Center or Outreach Roles
- Hospitality, Event Support, or Guest Services
No prior research experience required — training is provided.
What We're Looking For
- Naturally outgoing, friendly, and easy to talk to
- Strong verbal, written, and interpersonal communication skills
- Organized, detail-oriented, and able to follow structured procedures
- Proficient with computers and technology, including Microsoft Office Suite (Word, Excel, Outlook, Teams, OneDrive), scheduling tools, and messaging platforms
- Reliable, professional, and customer-focused
- Able to handle rejection gracefully and stay motivated toward goals
- Effective listener with solid data entry skills and attention to detail
- Ability to perform basic math calculations
Why Join Us
- Hands-on role supporting real-world consumer research
- Structured onboarding, training, and clear SOPs
- Opportunity to grow into supervisory or management roles
- Fast-paced, engaging, people-focused work environment
If you are passionate about people and want to contribute to impactful market research, we invite you to apply today!
Job Types: Full-Time, Part-Time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
