CDI Doors is a fast-growing supplier of commercial doors, frames, and hardware, serving contractors and builders across the country. We’re known for fast lead times, exceptional customer service, and a streamlined ordering experience. As we continue to expand, we’re looking for a confident and driven Inside Sales Representative to join our team at our Gallatin, TN office.
Position Overview
You’ll play a key role in driving revenue by assisting customers with quotes, processing orders, and following up on leads. This is a inside sales role focused on inbound calls, email inquiries, and proactive outreach. You’ll help guide contractors and business owners through our product offerings and deliver a top-tier buying experience. All sales are made on the phone, text, or email, this is not a customer facing sales position.
Key Responsibilities
- Respond to inbound sales inquiries via phone and email
- Consistently on the phone with customers during the work day
- Provide accurate and timely quotes based on customer needs
- Follow up on open quotes and leads to close deals
- Educate customers on product options and shipping timelines
- Process and track sales orders using our internal system
- Collaborate with warehouse and operations teams to ensure on-time delivery
- Help identify upsell opportunities and contribute to sales growth
What We’re Looking For
- 2+ years of inside sales phone experience in B2B transactions (preferred but not required)
- Strong communication and phone skills
- Tech-savvy and comfortable using CRM, email, and quoting software
- Detail-oriented and organized under pressure
- Positive attitude with a problem-solving mindset
- Construction, building materials, or commercial doors industry experience is a plus (but not required)
- Proven experience as an Inside Sales Representative, Internet Sales Representative, or Call Center Sales Representative
Why Join CDI Doors
- Fast-growing young company with career advancement opportunities (Future team lead, senior, supervisor, manager, and director opportunities)
- We provide warm inbound leads and incoming calls (no cold calling and cold leads)
- Business-to-Business model, customers more likely to purchase rather that Business-to-Consumer models
- Paid holidays
- Team oriented and competitive sales environment
- Monday–Friday work week schedule – weekends off
- Opportunity to earn $18-20/hr base plus high commission rates based on sales performance for potential to make $65,000-$95,000/year (Unlimited Earning Potential)
- Monthly bonus incentive program
- Paid training
- Performance review for hourly raise after the first 90 days
Pay: $65,000.00 - $95,000.00 per year
Application Question(s):
- Do you have at least 2 years of experience in an inside sales or outbound phone sales role, specifically excluding retail or in-person customer service? If yes, please list the company and your average daily call volume.
- What makes you a great fit for this position?
- Are you comfortable and willing to spend 90% of your workday making outbound calls and handling inbound inquiries over the phone? (Yes/No)
- In your previous sales roles, what specific CRM and quoting software have you used to generate estimates and manage customer quotes? Please list the platforms and your level of proficiency with each.
Ability to Commute:
- Gallatin, TN 37066 (Required)
Work Location: In person
