Medical Records/Admissions Concierge
Come join the team at WeCare Centers at The Green Home Care Center!
WeCare Centers at The Green Home Care Center is actively seeking a motivated Medical Records/Admissions Concierge for our community in Wellsboro, PA. The Medical Records/Admissions Concierge is responsible for providing consistent, structured, and high-touch welcome experience to new residents and their families while supporting the medical records and admissions team in ensuring seamless transitions into and out of the facility. This Monday–Friday role follows a focused weekly workflow, including onboarding support, satisfaction rounding, discharge follow-up, data tracking, and report generation.
Key Responsibilities
Review and track medical records for compliancy within HER.
Knowledge of PA laws regarding all types of Medical Record Release of Information.
Maintain accurate records by following organization policies.
Keep all medical records confidential and protected.
Upload any paper medical information in the HER chart timely and efficiently.
Track provider visits, updating portal and tracking for compliancy.
Issue onboarding staff user access to EHR.
ICD – 10 coding of new admissions and readmissions.
Schedule and track specialty provider visits for all residents
Conduct follow-up rounding on prior week’s new admissions to assess satisfaction and unresolved concerns
Review how new admissions fared over the weekend, liaising with nursing, dietary, housekeeping, and therapy
Identify discharges expected this week and ensure discharge planning needs are in place
Confirm readiness for all scheduled admissions (room setup, signage, supplies)
Coordinate with nursing, dietary, and housekeeping to ensure a positive first-day experience
Greet new admissions and families upon arrival, assist with orientation, and initiate welcome rounds
Begin admission tracking documentation for new arrivals
Conduct general satisfaction rounds on long-term care units
Serve as liaison between families and department leaders to address concerns quickly
Reinforce facility amenities, activities, and contact information
Maintain and update the Admissions Tracker, documenting each new admission with dates, feedback, and key milestones
Ensure all residents discharged this week have been offered surveys and Google review cards
Begin compiling the weekly Concierge Report, noting trends, follow-ups, and survey outcomes
Other job duties as assigned.
Skills, Knowledge and Expertise
Benefits
Employee Referral Bonus
Health Insurance
Dental Insurance
Vision Insurance
Voluntary Benefits
Same Day Pay
EAP
401k
We reward hard working and caring professionals with competitive pay, benefits, and growth opportunities!
About WeCare Centers
At WeCare Centers, we believe in not only providing exceptional care for our residents but also ensuring a supportive and enriching environment for our team. Our Voluntary Benefits Programs are designed to provide additional supportive services to our employees that can help them achieve their personal, financial, and health goals.
Equal Opportunity Employer Statement
WeCare HCC is an equal opportunity employer. We maintain a steadfast commitment to diversity and inclusion in the workplace, ensuring that every employee has the opportunity to thrive and contribute to our mission of compassionate care and community service.
