Assistant Manager — Postal Annex & Retail Shop
We are seeking a dependable, customer-focused Assistant Manager to help oversee the day-to-day operations of our postal annex and retail shop. This role supports the Manager and will help lead the shop staff in providing excellent customer service, managing operations, processing mail and packages, packing and shipping goods, and maintaining a welcoming, organized, and efficient shop environment.
Our postal annex and retail shop provides mailbox services, mail and package receiving, gift wrap services, and packing and shipping with FedEx, UPS, and USPS carriers. We also have a retail shop which sells greeting cards, gift wrap, home goods, gifts, personal items, jewelry and art work. The Assistant Manager will help ensure customers receive friendly, accurate, and professional service while supporting the team and helping the business meet its operational goals. The Assistant Manager may also oversee and/or perform administrative tasks related to mailbox applications, customer accounts, inventory, and purchasing. This is a **full-time position** with a flexible schedule that may include shifts Monday through Saturday.
Key Responsibilities
* Support the Annex Manager with daily store operations
* Assist with opening and closing procedures
* Provide friendly, professional customer service in both the postal annex operations and the retail shop
* Receive, sort, and process mail and packages for mailbox clients
* Prepare, pack, weigh, rate, and ship packages through FedEx, UPS, and USPS
* Accurately process customer transactions using the point-of-sale system
* Assist customers with shipping options, mailbox services, gift purchases, and general store services
* Help schedule, lead, and motivate team members
* Monitor team productivity and help maintain a positive work environment
* Assist with inventory, merchandising, restocking, and shop presentation
* Help maintain a clean, safe, organized, and professional annex
* Help resolve customer concerns in a professional and timely manner
* Perform other duties as assigned
Qualifications
* High school diploma or GED required
* At least 2 years of retail, customer service, shipping, mailroom, or store operations experience preferred
* Team lead experience preferred
* Experience with FedEx, UPS, USPS, packing/shipping, mailbox services, or point-of-sale systems
* Strong customer service and communication skills
* Excellent phone etiquette
* Strong computer skills, including Microsoft Office and general internet/software use
* Comfortable learning shipping software, POS systems, and mailbox management procedures
* Detail-oriented and able to handle mail, packages, customer information, and transactions accurately
* Able to multitask and stay organized in a fast-paced environment
* Positive, professional attitude with the ability to motivate others
* Able to lift up to 50 pounds and perform physical duties such as bending, reaching, standing, and handling packages
* Willing and able to work a flexible schedule of 30-40 hours per week, Monday through Saturday
Ideal Candidate
The ideal candidate is reliable, organized, friendly, and comfortable working with both customers and team members. They enjoy helping people, pays close attention to detail, and understands the importance of accuracy when handling mail, packages, shipments, and customer information.
This person should be able to lead by example, support the shop Manager, help keep the store running smoothly, and contribute to a positive customer experience.
Pay and Benefits
$22.00 -$26.00 per hour. Flexible schedule. May include health insurance. Employee discount.
Pay: $22.00 - $26.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
