Job Title: Front of House (FOH) Hospitality & Social Media Manager
Location: Charlotte, NC
Company: Bao and Broth/Schreiber's on Rye
Job Type: Full-Time
About Us
We are a dynamic and growing culinary family in Charlotte, NC, proudly operating beloved local concepts including Bao and Broth in Optimist Hall and Schreiber's on Rye. We are passionate about delivering exceptional food and unforgettable guest experiences. As our concepts continue to grow, we are looking for a vibrant, driven leader to be the face of our restaurants—both on the floor and online!
The Role
We are seeking a Front of House Hospitality & Social Media Manager who thrives in a fast-paced environment and naturally brings people together. You will wear two exciting hats: leading and building our FOH team to ensure flawless guest experiences, and acting as the digital voice of our brands across social media platforms.
If you are outgoing, warmly professional, and have an eye for creating mouth-watering content, we want to hear from you.
What You’ll Do
Hospitality & Team Leadership:
- Be the Face of the House: Bring an infectious, positive energy to the floor every day. Warmly greet guests, anticipate their needs, and ensure everyone leaves happy.
- Build the Dream Team: Take the lead in recruiting, hiring, and training a top-tier FOH staff.
- Inspire & Retain: Foster a supportive, high-energy work culture that encourages staff retention and exceptional performance.
- Daily Operations: Manage floor service, handle scheduling, address guest feedback gracefully, and keep the FOH running smoothly.
Social Media & Marketing:
- Content Creation: Snap high-quality photos and videos of our dishes, team in action, and daily specials to keep our digital presence fresh and exciting.
- Community Engagement: Manage our Instagram, Facebook, and TikTok accounts. Respond to comments and direct messages with the same hospitality you show in person.
- Brand Voice: Write engaging captions and develop simple, effective social media strategies to drive foot traffic and highlight our unique restaurant concepts.
Who You Are
- A Natural Host: You are deeply outgoing, genuinely friendly, and love interacting with customers.
- A Proven Professional: We highly value loyalty and longevity. A strong track record of steady, long-term commitment in your previous roles is a major plus.
- A Leader: You have previous experience managing or supervising a restaurant FOH and know how to motivate a team.
- Social Media Savvy: You know your way around modern social platforms, understand what makes food content engaging, and can capture the vibe of a restaurant through a lens.
- Organized & Adaptable: You can effortlessly transition from handling a busy lunch rush to staging a photo of a pastrami sandwich or bao bun.
What We Offer
- Competitive salary: $65000 to $75000
- PTO
- Employee discounts across all our restaurant concepts
- The opportunity to grow with an expanding, locally-owned business
How to Apply
Ready to join the family? Please send your resume, a brief cover letter telling us why you are the perfect fit, and (if available) examples of social media accounts or content you have managed.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
