Front Desk Agent
Duties:
- Our Front Office team members prepare the front desk for guests
- You’ll be mentored step-by-step through the training process
- You'll use Marriott’s award-winning training tools
- You’ll work as a team with other front office team members, and other hotel departments to complete daily front desk activities and guest services
- You’ll arrive at work promptly for your scheduled shifts
- You’ll assist with key control and logs
- You will ensure room status information is accurate, maintained and communicated
- You will resolve any guest issues quickly, efficiently, and courteously
- You’ll ensure guest messages, packages and mail are logged and delivered in a timely and professional manner
- You will provide attentive, friendly, helpful and courteous service to all guests, managers, and other employees
- You will communicate effectively from shift to shift using Marriott’s systems and tools
- You will assist with inventory of front office, stationary, supplies and Market products as requested
- You’ll generate and review daily operational work and reports
- You’ll review the Front office log book and Guest feedback forms on a daily basis
- You will perform other duties as requested by management
- You'll be provided with the correct uniform
- You’ll help us follow through on the hotel's commitment to excellence with excellent guest service
- You’ll maximize occupancy by reviewing status daily and following Marriott system guidance and controls
- You'll carefully observe daily house count
- You’ll monitor high balance guests and take appropriate action
- You'll ensure implementation of Front Desk checklists, hotel policies and house rules
- You'll learn to operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- You will be responsible for a cash bank each shift
- You and your team will perform other duties as directed by management
- Flexible schedule is a must, able to work evenings, weekends and holidays
Qualifications:
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficient in using computer systems and software applications
- Knowledge of phone systems and ability to handle multiple lines
- Ability to work well under pressure and handle difficult situations with professionalism
- Strong problem-solving skills and attention to detail
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk Agent.
Job Types: Full-time, Part-time, Temporary
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
