Senior Manager of Short-Term Housing Operations
What We Need
Corpay is currently looking to hire a Senior Manager, Short-term Housing Operations to join our ALE division. This position falls under our Lodging line of business and is located in St Charles, IL. You will lead teams responsible for locating, coordinating, and managing temporary housing placements for insurance policyholders. You will be accountable for operational performance, customer experience, placement speed, service quality, productivity, and employee development. The Senior Manager utilizes operations excellence methodologies to lead managers and supervisors, improve processes and technology, and collaborate with internal teams and external suppliers to achieve organizational goals.You will report directly to the VP of Operations and regularly collaborate with the wider Operations and Customer Support teams, and senior leaders across ALE Lodging.
How We Work
As a Senior Manager, Short-Term Housing Operations, Corpay will set you up for success by providing:
- Assigned workspace in our designated St Charles, IL office location
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Leading managers, supervisors, and housing professionals responsible for needs assessment, property sourcing, placement coordination, and housing extensions.
- Establishing departmental goals, priorities, performance expectations, and employee-development plans.
- Oversee daily operations, staffing, capacity, workflows, and resources to meet policyholder needs and customer commitments.
- Establishing and monitor performance metrics, including placement cycle time, productivity, inventory management, telephony, quality, efficiency, service levels, and customer satisfaction.
- Analyze operational data, customer feedback, and performance trends to identify risks, service gaps, and improvement opportunities.
- Utilize Operational Excellence methodologies to identify and implement key opportunities for improvements in efficiency and quality.
- Leading process improvements and change initiatives using effective communication, testing, training, implementation, and performance measurement. Identify root causes of recurring service or quality issues and implement sustainable solutions.
- Resolve complex housing issues and escalated complaints while balancing policyholder needs, customer expectations, supplier capabilities, service standards, and cost considerations.
- Supporting Voice of the Customer, Net Promoter Score, call-quality, case-management, and continuous-improvement programs.
- Collaborate with Account Management, Customer Service, Training, Technology, Procurement, and other internal partners to improve workflows, systems, and service delivery.
- Manage relationships with housing suppliers and other external partners, including expectations related to quality, responsiveness, efficiency, compliance, and customer experience.
- Oversee employee onboarding, training, coaching, performance management, leadership development, and succession planning.
- Supporting catastrophe response and periods of increased demand by adjusting staffing, priorities, and resources as needed.
- Escalating significant customer, operational, or compliance concerns to executive leadership.
- Ensure compliance with company policies, customer requirements, and applicable human resources, legal, privacy, safety, and training standards.
- Perform other duties as assigned in support of the department and ALE Solutions.
Required Qualifications
- Bachelor’s degree or equivalent education and relevant experience.
- 8+ years of experience in customer service, operations, housing, insurance services, hospitality, relocation, property management, or a related field.
- 5+ years of experience managing operational teams, including at least 3+ years managing managers or supervisors.
- 5+ years leading centralized, high-volume, contact-center, or similarly complex operations.
- Demonstrated success managing service levels, productivity, quality, customer experience, and operational performance.
- Strong leadership, coaching, performance-management, communication, and employee-development skills.
- Ability to analyze data, identify root causes, make sound decisions, and implement effective solutions.
- Ability to lead in a fast-paced environment with changing priorities, fluctuating demand, and complex customer needs.
- Strong organizational, problem-solving, critical-thinking, and conflict-resolution skills.
- Proficiency with Microsoft Office and the ability to learn multiple workflow, telephony, reporting, and web-based systems.
- Demonstrates a high degree of initiative, responsibility, adaptability and ownership.
Preferred Qualifications
- Experience in temporary housing, insurance claims, relocation, property management, hospitality, or supplier-network operations preferred.
- Experience with workforce planning, forecasting, budgeting, vendor management, or expense control preferred.
- Experience leading process improvements, organizational change, technology implementations, or catastrophe-response operations preferred.
- Familiarity with Lean, Six Sigma, or other continuous-improvement methodologies preferred.
- Bilingual Spanish preferred..
What We Offer
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The expected salary range for this position is [$135,000 – $155,000], based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
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About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
