About us
Velvetech is an international company, based in the US, with 20+ years of experience in software and hardware development for clients all around the world, especially for US clients. As an official Microsoft Gold Partner, our company is listed in the top 5 software development companies in Illinois, USA.
US clients are leading trading and financial organizations, insurance companies, large healthcare associations, pharmaceutical and energy companies, equipment manufacturers, hi-tech startups, etc.
Areas of expertise are consulting, development, implementation, and support of software solutions. We implement modern backend solutions that support microservices architecture with the following technologies: NET Core, Node.js, Java, SQL Server, PostgreSQL, MongoDB, Redis, RabbitMQ. For the web UI front-end development, we opt for React, or Angular, and for mobile development — Swift, Kotlin, Java. Most of the systems are designed for cloud infrastructures like AWS, Azure, GCP, and heavily rely on Docker, Kubernetes while modern CI/CD is made using GitLab CI or TeamCity. In September 2021, Velvetech LLC received the status of the official Training Provider of the International Institute of Business Analysis. This status gives us the right to conduct regular quality trainings for Business Analysts and anyone performing BA activities regardless their job title.
Principles are based on Agile Methodology, Scrum and Kanban. Various projects coded in GitLab or GitHub are built with multiple coordinated teams, collaborating via Jira, Confluence, MS Teams, and Slack. Velvetech constantly follows the Tech trends and actively cooperates with startups in such breakthrough areas as Machine Learning, the Internet of Things, Blockchain, FPGA, and AI.
Role Overview
We are looking for a Technical Product Delivery Manager to take full ownership of delivery, support, and operational stability of the Velvetel product line .
This is not a coordination-only PM role and not a purely product or backlog-focused position.
This role is for someone who:
owns delivery end-to-end
steps in when things break
understands systems beyond dashboards
and drives outcomes, not processes
You will be responsible for ensuring that features are delivered, systems are stable, incidents are resolved, and clients are satisfied — even in complex and high-pressure situations.
This role combines:
Delivery Management
Technical Support Ownership
Operational Leadership
Hands-on Technical Involvement (L1/L2 when needed)
Responsibilities
Delivery & Execution
Own end-to-end delivery across product enhancements, fixes, client-driven work, and operational improvements
Translate priorities into realistic plans and ensure execution happens
Balance roadmap, support load, and urgent work within real capacity
Drive issues to closure and prevent work from being lost between teams
Support & Incident Ownership
Own support processes, escalation flows, and service quality
Personally engage in critical incidents, outages, and client escalations
Ensure fast and structured resolution of production issues
Build stability and reliability into release and support processes
Technical Involvement
Step in hands-on at L1/L2 level when needed
Investigate issues, analyze logs, reproduce problems, and narrow root causes
Distinguish between:
user errors
configuration issues
product bugs
infrastructure failures
integration problems
Provide clear technical problem statements for engineering
Process & Operations
Improve delivery workflows, escalation paths, and execution discipline
Establish structured approaches to service quality and support readiness
Create visibility into risks, blockers, priorities, and delivery status
Leadership & Collaboration
Work closely with Engineering, QA, DevOps, Support, and Leadership
Align distributed teams across time zones
Take ownership in difficult situations and drive resolution
Requirements
5+ years in software delivery / project / program / product delivery management
Strong experience delivering live SaaS or production systems
Proven ownership mindset: ability to drive execution, not just coordinate
Solid technical background ( development or DevOps )
Ability to:
read logs
analyze incidents
troubleshoot issues
understand system behavior
Hands-on readiness to engage at L1/L2 support level when required
Experience working with cross-functional teams (Engineering, QA, DevOps, Support)
Strong incident and escalation management skills
Experience working in distributed teams and global environments
High accountability and resilience under pressure
Benefits
Velvetech is in the TOP 5 development companies in Illinois, USA
You have FLEXIBLE working conditions and a COOPERATIVE environment
Competitive salary
Many CHALLENGING and exciting projects with new opportunities and learning
GROWTH opportunities, skills and competencies improvement, and professional certification
In-company TRAINING (English, Software / DevOps / Project management / Design / Business)
Our team
We are a friendly team of 170+ professionals where everyone is able to achieve high results and grows professionally not only due to their own knowledge and skills but also with the support of colleagues. Values that we highly appreciate are high performance, responsibility, respect, and loyalty . In order to have a highly motivated team, Velvetech invests in their people, additional education, certification, and others. You choose your career path and we are here to support you!
People work together in harmony, encouraging each other to continuously learn, progress, and pursue perfection. Our employees enjoy working as we turn challenges into advantages to share success with each other.
You have a chance to become a part of a friendly and professional team that creates robust software solutions to deliver maximum value to our international clients.
