Hotel Indigo Traverse City
Love meeting people, creating memorable experiences, and working in one of Traverse City's most exciting downtown destinations?
At Hotel Indigo Traverse City, we believe hospitality is about more than checking guests in and out—it's about creating moments that people remember long after they've returned home. From recommending your favorite local coffee shop to helping guests celebrate special occasions, you'll play a key role in shaping the experience of every traveler who walks through our doors.
Located in the heart of downtown Traverse City and home to the city's premier rooftop venue, H&L Social, Hotel Indigo offers a fast-paced, energetic environment where no two days are ever the same.
What You'll Do
As a Guest Service Agent, you'll be the face of Hotel Indigo and one of the most important members of our team. You'll create exceptional first impressions while helping guests enjoy everything Traverse City has to offer.
Responsibilities Include:
- Welcome guests with genuine hospitality and professionalism
- Manage guest check-ins and check-outs efficiently and accurately
- Answer phones, emails, and guest inquiries in a friendly and helpful manner
- Provide recommendations on local restaurants, attractions, wineries, beaches, and events
- Process reservations, modifications, and cancellations
- Resolve guest concerns with confidence and care
- Handle cash and credit card transactions accurately
- Coordinate with housekeeping, maintenance, valet, and food & beverage teams to ensure an exceptional guest experience
- Assist with packages, guest requests, and special accommodations
- Maintain a clean, organized, and welcoming front desk environment
- Follow hotel safety, security, and emergency procedures
What We're Looking For
- A positive attitude and a passion for helping people
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Flexible availability, including weekends and holidays
- Previous hotel, hospitality, retail, restaurant, or customer service experience preferred
- Opera PMS experience a plus
- IHG experience a plus
Why You'll Love Working Here
- Work in a vibrant downtown Traverse City location
- Join a fun, supportive, and team-oriented culture
- Meet travelers from around the world every day
- Opportunities for growth and advancement within TPG Hotels & Resorts
- Employee recognition programs and team events
- Incredible hotel discounts across the TPG portfolio
Benefits for Full-Time Team Members
- Medical, Dental, and Vision Insurance
- Disability Insurance
- Supplemental Life Insurance
- Flexible Spending Accounts
- Identity Theft Protection
- 401(k) Retirement Plan
- Paid Time Off and Holiday Pay
- Employee Assistance Program
- Exclusive Employee Hotel Discounts
- Free underground parking (think no snow to shovel off your car after work)
Physical Requirements
This position requires standing and walking for extended periods, as well as occasional bending, reaching, lifting, pushing, and pulling up to 50 pounds. Work is performed primarily indoors within a hotel environment.
If you're passionate about hospitality, enjoy connecting with people, and want to be part of a team that takes pride in delivering exceptional experiences, we'd love to meet you.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
