About the Role
We are seeking a customer-focused Warranty & Service Coordinator to serve as the primary point of contact for service and warranty requests. This role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution.
Responsibilities
- Serve as the first point of contact for customers via phone, email, and in-person requests
- Create and manage service and warranty cases in CRM (Salesforce)
- Schedule, dispatch, and coordinate service technicians and resources
- Communicate with customers to gather details, provide updates, and close cases
- Order and track parts, materials, and tools needed for service completion
- Prepare service routes and coordinate logistics including equipment and third-party support
- Maintain organized records of requests, schedules, and communications
- Collaborate with internal teams to resolve cases and prepare quotes/invoices
Qualifications
- Previous customer service or dispatching experience
- Excellent communication and professional phone etiquette
- Strong organizational and multitasking skills
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience with CRM systems (Salesforce preferred)
- Ability to work under pressure in a fast-paced environment
- High school diploma or equivalent required
- Bilingual (English/Spanish or English/Chinese) a plus
Why Join Us?
Join a collaborative team where your customer service and coordination skills make a direct impact. We offer a fast-paced, supportive environment with opportunities for growth.
Additional Information:
We offer a comprehensive benefits package that includes:
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Medical, dental, vision and life insurance benefits
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401k Retirement Plan
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Paid time Off (PTO)
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Company Paid Holidays
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Employee Discount to company products
Value Windows & Doors Inc. is a Drug Free workplace and EEO employer committed to employing a diverse workforce.
You are welcome to visit our website: www.valuewds.com
