At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The LVN Case Manager at DAP Health is responsible for coordinating patient care, advocating for patients, and managing case management services for the Non-RWP, Non-EIS, and Non-ECM populations. Working under the Director of Care Coordination or Nurse Manager, this role supports providers by ensuring timely follow-ups, accurate documentation, and seamless communication across healthcare teams. The goal of this role is to enhance patient outcomes, reduce provider workload, and improve workflow efficiency in a fast-paced clinical setting.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
Care Coordination & Patient Advocacy
Provide comprehensive case management services within the scope of an LVN
Serve as a liaison between patients, providers, and healthcare teams to ensure seamless care transitions
Develop and monitor individualized care plans in collaboration with providers
Coordinate follow-ups, referrals, and prior authorizations as required
Conduct patient outreach calls to track progress, follow up on care plans, and address service needs
Provider & Clinical Team Support
Assist providers by managing non-complex and complex cases, reducing administrative burdens
Support medication adherence monitoring, appointment scheduling, and patient education initiatives
Work closely with interdisciplinary teams to streamline workflow and improve patient tracking
Provide coverage for other Care Advocates as needed
Administrative & Compliance Duties
Ensure accurate and timely documentation of all case management activities
Maintain compliance with HIPAA regulations and DAP Health policies
Report urgent case management needs to the Director of Case Management or Nurse Manager
Participate in team meetings, case conferences, and quality improvement initiatives
Other duties as assigned
Customer Service & Patient Experience
Uphold DAP Health’s Mission, Vision, and Core Values
Provide compassionate, high-quality customer service to patients and their families
Engage in ongoing training to enhance patient interactions and satisfaction
Safety & Workplace Compliance
Adhere to workplace safety protocols and immediately report unsafe conditions
Maintain strict privacy and security measures regarding patient and employee information
Other duties as assigned.
Required Skills/Abilities
Strong communication and interpersonal skills to collaborate with patients and providers
Excellent organizational and time management abilities
Ability to multitask and work independently in a fast-paced clinical environment
Proficiency in electronic health record (EHR) systems
Bilingual Spanish/English preferred
Licensed Vocational Nurse (LVN) – Active California License
Current BLS certification obtained through the American Heart Association or American Red Cross
Two to four years of nursing experience preferred
Experience in case management or care coordination
Prior experience managing Non-RWP, Non-EIS, and Non-ECM populations
Working Conditions/Physical Requirements
This position is on-site at a DAP Health location
This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking
Ability to lift up to 24 pounds
Workweek hours: Monday – Friday 8 am to 5 pm
Must be able to lift/move up to 40 pounds and stand for long periods
