Position: Program Support
Location: Salem, MA 01970
Duration: 12 months
Pay: $24/hr
Type: Wednesdays, Thursdays, and Fridays for 7.5 hours each day (22.5 hours/week max
Summary
This Case Assistant will assist two Career Service Counsellors with visual impairments on administrative tasks at their office at 45 Congress St. Salem, MA. Under the directions of the Program Support will support the Counsellors by completing tasks on the case management system, filling out forms electronically, and providing visual assistance as needed. Because the Program Support will have daily responsibilities to help with the
Responsibilities
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Helping the counsellors’ complete tasks on the case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, uploading/locating documents, and providing visual assistance as needed.
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Filling out forms and letters using information from the case management system, such as tuition waiver letters, various referral forms, MBTA TAP letters, and etc.
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Review various reports such as: Last case note, MSGs, Time and status and sort information to share with other counsellors.
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Follow up on requested documentation from schools, vendors or providers.
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Coordinate data in an Excel sheet to be reviewed by counsellor
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Manage and obtain information from V Drive (internal office system that houses procedures and policy)
Managing and organizing electronic files on the case management
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Requirements:
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Positive attitude and willingness to help.
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Ability to organize tasks independently.
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Ability to work independently.
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Ability to understand and follow spoken and written instructions.
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Ability to read out and explain information on the computer screen efficiently.
- Ability to learn the case management system.
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Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.
