Job description:
We are looking for a Treatment Coordinator / Front Desk Receptionist who is a multitasker, dependable, well spoken and shows initiative when needed. The right candidate will work closely with referring practices, dental assistants, and other colleagues to help coordinate patient care.
Treatment Coordinator Responsibilities:
- Presenting treatment plans to patients
- Solve operations and patient flow issues
- Coordinate fees and insurance benefits for patients
- Answer the phone and schedule patients as needed
- Track office inventory and non-dental supplies
- Flexible to assist with Dental Assistant responsibilities when needed.
Lead Responsibilities:
- Help keep patient fl ow running effi ciently from check-in to check-out.
- Prepare for and lead the morning huddle.
- Monitor staff schedules, attendance, and hours in Homebase.
- Coordinate offi ce maintenance and report urgent repairs promptly.
- Identify daily offi ce needs and communicate them to the Operations Team.
- Ensure treatment plan estimates are completed accurately and emergency appointments are managed appropriately.
- Monitor offi ce and clinical supplies, placing Amazon and other supply orders as needed.
- Maintain a clean, organized, and welcoming offi ce environment.
- Train and support new team members and assist with temporary staff while they are in the offi ce.
- Address day-to-day patient concerns and escalate issues to the Operations Team when needed.
- Support the doctor(s) on duty by helping facilitate their daily requests and ensuring they have what they need to provide excellent patient care.
Requirements:
- Bilingual (Spanish ) preferred, but not necessary
- High school diploma or general education degree (GED) and one or more years of previous experience as a treatment coordinator in a dental practice is preferred
- Ability to understand insurance plans is preferable.
- Training will be in Falls Church Offi ce.
Location:
This is an in-person job based primarily in Gainesville, VA.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
- Dental office: 1 year (Required)
Language:
Work Location: In person
