Job Title: Service Line Manager
Reports To: Service Line Director
Location: Hybrid with Required Travel, Within an approved employment state
FLSA Classification: Salary, Exempt, Full time
Position Summary
The Service Line Manager is responsible for overseeing the day today operational performance of assigned affordable housing programs (HCV, LIHTC, PIH, SEMAP, HQS, NSPIRE) while supporting team leadership, client relationships, and financial oversight.
This role manages Project Managers, ensuring consistent delivery of quality, compliance with HUD and affordable housing regulations, and adherence to established workflows and performance standards.
The Service Line Manager monitors project health, resolves operational issues, maintains administrative accuracy, has attention to detail, the ability to adapt quickly, and partners closely with Finance and Service Line Leadership on reporting and resource planning.
This role also plays a key role in strengthening client trust, supporting portfolio stability, driving process improvements that enhance efficiency and service excellence, enforces financial and operational discipline, safeguards audit readiness, and represents the firm in high visibility, and politically sensitive environments.
Key Responsibilities
Financial & Operational Oversight
Support forecasting of revenue, staffing, and capacity needs for assigned contracts.
Monitor budget adherence, labor utilization, and scope alignment.
Ensure accurate pricing application, timesheet completion, and allocation review.
Identify and mitigate margin risks.
Partner with Finance on routine reporting and budget tracking.
Delivery Management
Oversee Project Managers performance of assigned projects to ensure timelines, quality, and contractual requirements are met.
Ensure Project Managers follow standardized workflows and compliance practices.
Review project health dashboards and assist in resolving delivery or operational challenges.
Support audit readiness by maintaining proper documentation and adherence to internal controls.
Client Relationship Support
Serve as primary point of contact for operational level client communications.
Build and maintain positive working relationships with client managers and supervisors.
Support contract stability by identifying service concerns early and coordinating solutions.
Elevate high impact client issues or risks to the Service Line Director as appropriate.
Serve as senior representative in executive and Board level settings
Lead data supported client communication built on transparency, trust, and operational predictability.
Provide strong presentation, facilitation, and engagement skills with the ability to confidently communicate complex information, while representing the company professionally.
Team Leadership & Development
Manage and coach Project Managers to meet service delivery expectations.
Conduct performance reviews and provide guidance for continuous improvement.
Address routine performance issues and partner with leadership on escalated concerns.
Support staffing coordination, workload balancing, and team scheduling.
Assist in onboarding and training of new team members.
Administrative Responsibilities
Maintain accurate service line documentation, reports, and compliance records.
Oversee contract related administrative tasks including contracts, maintaining budgets, invoicing support, timesheet compliance, and data entry accuracy.
Ensure timely submission of internal administrative requirements across the team.
Coordinate weekly updates, project status reports, and client deliverables.
Process Improvement & Efficiency
Identify opportunities to streamline workflows and enhance team productivity.
Ensure consistent implementation of standardized processes across projects.
Provide recommendations to Service Line Leadership to improve service quality and operational efficiency.
Required Qualifications
Bachelors degree required; Masters preferred.
10+ years of experience in affordable housing administration (HUD: HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).
5+ years supervising teams or Project Managers.
Experience managing multi-site or moderately complex portfolios strongly preferred.
Familiarity with budgets, financial reporting, and operational metrics.
Experience collaborating with and presenting to client leaders or public-sector stakeholders is preferred.
Preferred Certifications
Affordable Housing certifications (HCV, LIHTC, PIH, SEMAP, etc.).
PMP or CAPM certification preferred.
Continued professional development in leadership, financial management, operations, or compliance.
Travel Requirements
Core Values Alignment
Every role requires Core Values alignment to find success at AMA Consulting Group.
Integrity • Highest ethical standards in all our actions • Building a foundation of trust with our clients and our team • Demonstrating reliability and Credibility in every aspect of our work • Maintaining honesty and trust
Ownership • Taking responsibility and accountability for our actions • Being custodians of our collective success with care and determination • Recommitting to our goals and responsibilities with every challenge
Results Driven • Making empowered decisions that drive positive impactful solutions. • Keeping the success of our clients as the primary goal • Stretching the limitations of what is possible.
Service Excellence • Striving to exceed expectations in every interaction. • Going the extra mile by choice, not obligation • Creating positive lasting impressions and meaningful outcomes
Equal Employment Opportunity Statement:
AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information.
If you require accommodation to apply for a position, please contact our HR department at [email protected].
Please note that this job description is not intended to cover every task or responsibility that might arise. Additional duties may be assigned as needed to support the evolving needs of the organization.
