**Spanish speaker is a requirement.
POSITION SUMMARY
As a Customer Service/Sales Associate, you will be part of a dynamic team that positively affects the lives of our members on a daily basis! The Customer Service Associate is running all “Front of house” fitness studio operations of a fast-paced fitness center while building relationships with our members. Providing a premier experience, resolving complaints, and providing a higher level of customer support by successfully moving them through the sales process to a membership sale. The Customer Service Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness center, retaining, as well as meeting sales expectations, including membership sales and renewals, supplement and apparel sales, and maintaining premium customer service levels. Ideal candidate is comfortable making calls, has customer service experience, a fitness lover, and an overall self-driven/ results-oriented salesperson. This position supports the mission of The Camp by demonstrating excellent interpersonal skills, sales skills as well as the ability to work within a highly fast-paced and team-centric environment.
ABOUT THE COMPANY
We empower people to discover their “why” and transform their quality of life through health, fitness and unshakeable community.
OBJECTIVES
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive experience into The Camp Transformation Center.
- Responds immediately and ensures that appropriate actions are taken to resolve customers’ inquiries, problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Keeps all notes in the CRM database (i.e. MindBody, gymsales)
- Conducting in-person, goal-oriented orientations w/studio tour while establishing a relationship and targeting an individual's goals and needs.
- Conducting weekly weigh-ins and providing a premier experience during any of our programs.
- Meet daily KPI's and monthly/quarterly Sales Targets.
- Track, measure, evaluate, and report on progress toward achieving targets while adjusting the strategy and escalating concerns as appropriate.
- Make 30 outbound calls daily minimum, follow up, booking quality appointments and closing leads. Performing daily review of leads and lead sources.
- Be a contributing member of the team in revenue, culture, and brand image.
- Have a strong desire to excel in a sales driven environment.
- Assumes responsibility for developing Customer Service skills.
- Responsible for attending and completing all relative training programs.
- Working collaboratively with the studio’s leadership team to ensure smooth and cohesive operations. Sharing priorities and roadblocks proactively with the leadership team for additional guidance.
- Building strong relationships with our members (Awesome fit family)
- Works on miscellaneous projects as directed by the Director and Leadership team.
COMPETENCIES
- Service-oriented, excellent communication skills including active listening.
- Friendly, outgoing personality and can-do, optimistic attitude, desire to help others with outstanding customer service skills.
- Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
- Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality – Proven dependability and reliability. Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and trainings on time.
- Inspire the trust of others; work with integrity and ethically; uphold organizational values.
- Displays willingness to make decisions; exhibits sound and accurate judgment; takes responsibility for results; support and explain reasoning for decisions.
- Demonstrates persistence and overcomes obstacles; measure self against standard of excellence.
- Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.
- Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with members, peers, and supervisors.
- Ability to hold clients accountable for actionable steps through effective relationship building, leadership, and influence.
- Incorporation of The Camps’ business philosophies and best practices when guiding members
- Ability to multi-task and excel in a fast-paced environment
- Ability to exercise confidentiality as it relates to all business and client information
- General understanding of the fitness industry
- Professional in appearance and behavior at all times.
- Commitment to learning-Continually seeking new knowledge and skills, as well as developing existing capabilities
- Ability to type around 40 words per minute, (wpm)
EDUCATION AND EXPERIENCE
- High school diploma or equivalent.
- Customer service experience required.
- Experience with Google Drive, Excel, and Docs
- Computer software skills including Microsoft Office, Google Suite
- Bilingual (Spanish) Preferred but not required
PHYSICAL REQUIREMENTS
- Prolonged periods sitting or standing at a desk and working on a computer.
- Must be able to lift up to 40 pounds at times.
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce The Camp Transformation Center recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Job Types: Part-time, Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- How many years of experience do you have in sales or customer service?
- This is a fast-paced, high-accountability role that requires energy, follow-through, and results. Are you prepared to make 40+ calls a day, hit daily sales goals, and help drive the growth of our studio? Please explain your level of commitment.
- This role requires making calls, following up consistently, and handling rejection. On a scale of 1–10, how comfortable are you with that, and why?
- Why are you interested in working in a high-performance, results-driven environment?
Language:
Work Location: In person
