A collaborative, team-oriented leader in digital office technology solutions is seeking a Field Services Technician to maintain, service, and repair office equipment at customer locations within an assigned territory. The ideal candidate is a technically skilled, customer-focused professional who works efficiently in the field and takes pride in delivering reliable service. Working within a dynamic and growing organization, the new hire will contribute to best-in-class print management solutions by executing field service calls with precision, professionalism, and strong time management.
Salary + Additional Benefits:
- $20/hr
- Group health coverage (medical and dental)
- Company provided life insurance
- 401K
Location: Round Rock, TXType of Position: Direct Hire
Responsibilities:
- Maintain, service, and repair office equipment (black & white, color, and multi-functional devices, printers, and copiers) at customer locations in assigned territories in an effective and efficient manner.
- Perform diagnostics, installation, modifications, upgrades, repair, removal, and retrofits of printers, copiers, and MFPs; complete assigned field calls according to priority while executing proper time management.
- Coordinate with dispatch and keep them informed of all re-route activity as required.
- Manage car inventory to ensure adequate part levels are available in order to service machines.
- Maintain tools and test equipment to ensure they are in service-ready condition.
- Practice PM procedures and repair techniques to build proficiency for field assignments.
- Complete service training as required.
- Attend department meetings as required and ensure service activities are accurately documented according to service practices using automated systems and/or established reports (call, mileage, and expense reports).
Requirements:
- High school diploma, GED, or equivalent experience
- Ability to multitask, prioritize assignments, and utilize time management skills
- Excellent computer skills
- Strong written and verbal communication skills when dealing with customers
- Valid driver's license and a reliable insured vehicle required
Pay: Up to $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
