Element Hotel in North Chelmsford, MA is looking for Front Desk Agents:
Currently looking for full time: Hours 3PM-11PM primarily, but willing to fill in if people call out. Weekends required. Wage is based off of experience.
Comes with health benefits, sick time, Marriott employee benefits after 90 days of employment. After one year of employment, PTO and 401K
Duties include:
- Guest Services:
- Greet and welcome guests warmly.
- Answer inquiries about hotel services, amenities, and local attractions.
- Handle special requests and provide personalized service.
- Reservations & Check-in/Check-out:
- Process guest check-ins and check-outs efficiently.
- Manage room reservations made via phone, online, or in-person.
- Verify guest information and issue room keys.
- Handle payments, including processing credit cards and reconciling bills.
- Communication & Coordination:
- Answer incoming phone calls and direct them appropriately.
- Communicate with other departments (like housekeeping) to address guest needs and maintain room standards.
- Handle guest complaints and resolve issues promptly and courteously.
- Administrative Tasks:
- Maintain accurate records of guest stays and transactions.
- Keep the front desk area clean and organized.
- Monitor security and safety within the hotel.
- Promote hotel services and amenities, potentially upsell products
We are a Marriott property. You must be willing to learn what it means to be an employee of Marriott and following the standards accordingly.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Work Location: In person
