Summary: The Back Office Coordinator is responsible for providing general administrative support to the back-office teams.
Essential duties and responsibilities include the following.
Answer incoming phone calls to back office.
Screen and transfer calls to the appropriate staff/department.
Manage phone calls to back office from patients, hospitals, pharmacies, and other outside facilities.
Work within multiple health systems to acquire health records.
Prepares treatment rooms for examination of patients.
Maintains supplies, including stocking and ordering new supplies and disposing of expired or damaged supplies.
Maintains and cleans exam rooms.
Inventories and orders medical supplies and materials.
Keys data into computer to maintain office and patient records.
Performs clerical duties to maintain effective operations including paperwork, patient follow up, and phone calls.
Referral coordination for hospice, home health, and palliative care orders.
Coordinate and schedule blood transfusions.
Assist with acquiring patient transportation to clinic.
Travels to and work from various clinic locations as needed.
Prioritizes and organizes tasks. Handles distractions well. Great focus and attention to detail.
Promotes a proactive and professional relationship with patients and peers.
Strong communication skills with consistent incorporation of judgement and discretion.
Maintains strictest confidentiality; adhere to all HIPAA guidelines/ regulations.
Attends meetings and /or training as required
Perform other duties as assigned
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General:
High attention to detail
A pleasant telephone manner and the ability to communicate effectively
Ability to work in a fast-paced working environment
Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above one’s own interests; supports everyone’s efforts to succeed; treats people with respect; inspires the trust of others; works with integrity and ethically; upholds to organizations mission, philosophy, and values.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Has the ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form, and the ability to deal with problems involving several concrete variables in standardized situations.
Education and experience:
High school diploma or equivalent
1 year of previous knowledge in a medical office environment preferred
Certificates and Licenses:
None required
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Computer Skills:
Technologically literate including familiarity with Microsoft Word and Excel.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard medical clinic environment with desktop business equipment and frequent telephone calls. There may be frequent interruptions and high utilization on some days and low utilization on others. The noise level is moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in a medical clinic environment. While performing the duties of this job, the employee is regularly required to: use hands to handle or feel, talk, see, and hear.
Employee must be able to work closely with small and large groups. Employee must be able to lift up to 50 lbs.
Work Remotely
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- healthcare: 1 year (Preferred)
Work Location: In person
