Let’s start with a few questions. Be honest:
- Are you a proven leader in retail, hospitality, or customer service who has hit a ceiling, and you know you could easily earn $60k–$80k+ if a company just gave you the right opportunity?
- Are you tired of being a "clipboard manager" stuck behind a desk, and want a role where you can actually get your hands dirty and lead from the front lines?
- Do you have the rare ability to firmly negotiate a solution with a tough customer one minute, and hype up a sales team the next?
- Are you looking for an employer that doesn’t care about industry jargon, but instead values smarts, reliability, and the ability to just get the job done?
If you answered "YES" to those questions, stop scrolling. You might be exactly who we are looking for.
The Opportunity: At 321 Drive, we don’t care if you have never sold or financed a vehicle in your life. We can teach you the automotive business. What we cannot teach is drive, problem-solving, and emotional intelligence. We want a leader who can come in, make an immediate impact, and eventually grow into a Senior Leader with our growing company.
Who We Are: We are a premier Buy Here Pay Here (BHPH) dealership. That means we aren't just selling cars; we are the bank. Our mission is to help our community get back on the road and rebuild their financial futures. Because our success relies on long-term customer relationships, our culture is built on empathy, respect, and hustle.
The Role: The Ultimate "Player-Coach" We need a dynamic leader who can bridge the gap between our Collections and Sales departments. You will initially anchor our Account Management (Collections) Team—protecting the financial health of our portfolio. As you master the backend of the business, you will cross-train into Sales Management duties, coaching our sales staff and helping close deals on the floor.
What You Will Do:
- Protect the Portfolio (Collections): Manage the daily workflow of the collections team. Coach them to balance firm financial enforcement with the empathy required to keep customers in their vehicles.
- Support the Floor (Sales): Step in to support the General Manager by desking deals, performing "T.O.s" (Turn Overs) to help associates close tougher customers, and keeping the sales floor energy positive.
- Train & Mentor: Run daily training segments for both departments. Your goal is to turn average employees into great ones through constant, constructive feedback.
- Lead Without Ego: Whether it's analyzing KPIs, handling a heated customer conversation, taking a fresh "up," or washing a car for delivery—you do whatever the team needs to win that day.
Who You Are:
- A Proven Leader: You have 3+ years of management experience. (Automotive experience is a plus, but leaders from outside industries are highly encouraged to apply!).
- Emotionally Intelligent: You can seamlessly transition from a firm, analytical collections negotiator to an enthusiastic, supportive sales closer.
- Tech-Savvy & Analytical: You are comfortable learning new software (CRM/DMS) and making decisions based on data.
- Reliable & Driven: You show up on time, do what you say you are going to do, and take absolute ownership of your team's results.
The Schedule: We believe in working hard while you are here so you can enjoy your time off.
- Weekdays: 9:00 AM – 7:00 PM (4 days a week; you get a scheduled weekday off).
- Saturdays: 9:00 AM – 5:00 PM (Required - this is our game day!).
- Sundays: Always Closed.
Benefits:
- High Earning Potential: $60,000 - $80,000 realistic first-year income.
- Health, Dental, and Vision insurance.
- Health savings account.
- Paid time off.
To Apply: Please submit your resume. If your background isn't in automotive, we strongly encourage you to apply anyway—just be prepared to show us how your leadership skills will translate to our business!
IMPORTANT: Please complete the short screener questions attached to this application. We actually use these to bypass the resume and find the superstars who pay attention to details. Show us how your brain works!
Pay: $60,000.00 - $80,000.00 per year
Application Question(s):
- What part of Nashville do you live in?
- It’s a busy Saturday. A sales associate flags you down because they are losing a deal and need your help closing a customer right now. At the exact same time, your collections team tells you they have a highly escalated, 45-day past-due customer holding on line one who is demanding to speak to a manager. You are the only manager available. Walk us through how you handle the next 5 minutes.
- At 321 Drive, our goal is to keep people in their cars, but we also have to protect our financial assets. A customer is 30 days past due. They tell you they lost their job two weeks ago, they have no money today, but they promise to pay you next Friday. Walk us through how you would handle this conversation.
- We are looking for leaders who aren't afraid to get their hands dirty and serve their team. Give us a specific example from your past experience where you stepped completely outside of your job description or 'managerial duties' to help your team or business succeed.
- We love hiring smart leaders from outside the automotive industry. What is one specific skill from your previous management experience that makes you confident you can manage both a high-energy sales floor and a firm, empathetic collections team?
- Are you able to work every Saturday(9am-5pm) as part of the schedule.
Work Location: In person
