The server will take the guest order and is responsible for the proper presentation and timing of all food and beverages.
The server will open and close guest checks, utilizing proper cash handling procedures.
Will have knowledge and experience working with computerized P.O.S. operations.
Must have excellent communication skills and ability to work with expediter, bartender, server assistants and management in a professional manner.
Moderate all guest requests and communicate special requests to kitchen and management.
Observe guests in order to formulate ideas that could exceed guests’ expectations.
Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.
Provides recommendations with the idea of upselling to increase check average.
Executes all table side preparations in an proper and efficient manner according to training standards.
Understands the Rugby Grille seating chart, table numbers and seat numbers in dining room.
Addresses guest as they arrive and establish a positive rapport throughout the dining experience.
Offers, describes, and presents specials and items of interest to the guest.
Attends pre-meal meetings.
Performs all necessary side work throughout shift, or as requested by management.
Monitors assigned tables in the dining room in order to anticipate and provide ongoing service.
Provides feedback to management - compliments, problems, complaints.
Familiarity with Forbes Service Standards
Ability to work a flexible, part time schedule including weekends and holidays.
