Job Summary:
Oxbow Bar & Grill Bartender/Server will be responsible for ensuring exceptional service to all guests that are consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. Oxbow Bar & Grill Bartenders will also be responsible for making alcoholic and non-alcoholic beverages by the recipe and delivering high quality food and drinks in a clean and friendly environment.
Position: Oxbow Bar & Grill Bartender
Location: Fort Myers, FL
Reports to: Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor
Status: Non-Exempt (Hourly)
Job Summary:
Oxbow Bar & Grill Bartender will be responsible for ensuring exceptional service to all guests that are consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. Oxbow Bar & Grill Bartenders will also be responsible for making alcoholic and non-alcoholic beverages by the recipe and delivering high quality food and drinks in a clean and friendly environment.
Essential Functions
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General knowledge of cocktail crafting and mixology fundamentals
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Curate guests’ bar experience by making recommendations
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Knowledge of all beverages to include liquors, wines, and beers
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Serve guests in an efficient courteous manner following the proper steps of service
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Knowledge of proper cocktail making, as trained by Oxbow Bar & Grill
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Have necessary tools to run the shift such as pen, corkscrew, bar tools, etc.
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Ability to pair wines with meals
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Understanding that the bar serves full food & drink menu and must be prepared to serve full coursed and/or shared meals to guests
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Light food running when applicable, ability to carry plates that may be warm or hot
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Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
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Collect and process payment for food and beverages served
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Follow standard TIPS practices to ensure safe and responsible serving of alcohol
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Be aware of any specials, soups, drinks, and any items that are running low
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Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time of any issues that may affect the guest experience
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Follow appropriate cash handling procedures as established by Accounting, and must be able to explain shortages and overages
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Maintain a clean and orderly bar area
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Clean glasses, utensils, coolers, and bar equipment
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Perform other duties as management requests to service our guests.
Qualification Standards
Education & Experience
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High School diploma or higher
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Previous hospitality experience required
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Minimum 2-year bartending experience in high volume bar or restaurant preferable in the Southwest, Florida area
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Excellent customer service skills
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Excellent communication skills, both verbal and written
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Ability to use technology e.g. tablets, iPads
Physical Demands
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Ability to lift 20 pounds or more
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Ability to sit or stand for extended periods of time
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Ability to communicate clearly
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Corrected vision to normal range
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Ability to work long hours as needed
Mental Demands
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Make sound judgments quickly
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Work on multiple tasks, making appropriate progress towards deadlines
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Able to work independently, take direction, and provide direction to others
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Manage differing personalities within the office, the hotel, and the community
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Maintain the highest degree of confidentiality
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Ability to work effectively in stressful, high pressure situations
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Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be always aware that it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
Benefits:
Full-time Associate Benefits
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Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
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All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
