The Practice
Prime Dermatology, led by Dr. Neha Chandan, is a state-of-the-art practice dedicated to delivering compassionate, patient-first care. As a Double-Board Certified Dermatologist and Mohs Surgeon, Dr. Chandan provides a comprehensive 360° approach to skin health — spanning complex medical dermatology, life-saving Mohs surgery, and high-end aesthetic transformations.
We aren't just a clinic. We are a dedicated team passionate about clinical excellence and community outreach, and the front desk is where that experience begins. The first voice a patient hears and the first face they see sets the tone for everything that follows.
If you are a detail-oriented professional who thrives in a fast-paced, high-standard environment, we want to meet you.
The Role
As our Front Desk Specialist, you are the operational hub of the office. You will own the patient's arrival and departure experience, keep the schedule running efficiently, and make sure every chart, authorization, and payment is handled accurately before it becomes a problem downstream.
This is a hands-on role in a growing practice. You will have real ownership of your workflows and direct access to the physician and practice leadership with no layers of bureaucracy between you and the decisions that affect your day.
What You'll Do
- Greet every patient warmly and professionally, in person and by phone
- Check patients in and out, including collecting copays, deductibles, and outstanding balances
- Schedule and confirm appointments, surgical procedures, and cosmetic consultations; manage the scheduling calendar for efficiency
- Enter complete and accurate patient demographics and insurance information
- Verify eligibility and benefits; obtain HMO referrals from PCPs and prior authorizations for in-office procedures
- Review charts for accuracy, completeness, and required signatures before the patient is roomed
- Answer and triage a multi-line phone system; take accurate messages, create tasks, and route faxes and correspondence same-day
- Reconcile daily payments and run end-of-day reports as closing staff
- Manage the reception area and keep patients informed about wait times
- Support the clinical and cosmetic teams with product inventory, retail sales, and general office operations
- Protect patient privacy and maintain full HIPAA compliance at all times
What We're Looking For - Required
- High school diploma or GED
- 1+ year of experience in a medical office or healthcare front desk role
- Working knowledge of insurance plans, deductibles, referrals, and prior authorization workflows
- Comfort with EMR systems and standard office software; solid typing and computer skills
- Excellent verbal and written communication; a genuinely warm and professional presence
- Strong organizational skills and the ability to juggle competing priorities without dropping details
- Reliable, punctual, and able to commute to St. Petersburg, FL
Preferred
- Prior experience in a dermatology practice
- Experience with ModMed (EMA) or a comparable dermatology EMR
- Experience scheduling surgical or Mohs cases
- Familiarity with cosmetic/aesthetic services and retail product sales
- Bilingual (English/Spanish)
Schedule
Monday through Thursday, 8am - 5:30pm.
What We Offer
- Competitive hourly pay based on experience
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Retirement savings plan with company match
- Generous employee discounts on cosmetic services and skincare products
- Direct mentorship from practice leadership and room to grow as the practice grows
- A small, collaborative team where your work is visible, your ideas are heard, and your initiative is appreciated
To Apply
Submit your resume through this posting. Candidates who include a brief note about why patient care matters to them will move to the top of our list.
*All candidates are subject to a pre-employment background check. Prime Dermatology is an equal opportunity employer and abides by all applicable federal, state, and local nondiscrimination laws. All applicants must be authorized to work in the United States.*
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
