Sales Support Coordinator
Galactic is hiring a Sales Support Coordinator to support our front office, assist with basic client service, and provide administrative support to our sales team.
This role is often the first point of contact for clients, prospects, vendors, and employees, so we are looking for someone who is professional, organized, responsive, and comfortable handling a mix of phone calls, customer service, and sales-related paperwork.
The Sales Support Coordinator will help keep daily communication moving while also assisting the sales team with workers’ compensation applications, New Client Profiles, proposals, onboarding documents, and other administrative tasks.
The right person does not need to be a PEO expert on day one, but they should be dependable, detail-oriented, comfortable learning new processes, and willing to ask questions when something is unclear.
Responsibilities include
- Answering incoming phone calls and routing callers to the appropriate team member or department
- Greeting visitors, clients, vendors, and prospects professionally
- Providing basic customer service and taking clear messages when needed
- Supporting the sales team with prospect and new client paperwork
- Assisting with workers’ compensation applications, New Client Profiles, proposals, and onboarding documents
- Gathering missing information from sales representatives or internal departments
- Preparing, scanning, uploading, saving, and routing documents through the proper systems
- Helping maintain organized sales files, client records, prospect information, and document checklists
- Coordinating internally when sales documents need review
- Maintaining confidentiality when handling payroll, employee, benefit, workers’ compensation, and client business information
- Assisting with front-office duties, supply orders, and general administrative support
Qualifications
- High school diploma or equivalent required
- Prior receptionist, customer service, office administration, sales support, or clerical experience preferred
- Strong phone etiquette and professional communication skills
- Ability to write clear notes, emails, and internal messages
- Strong attention to detail
- Comfortable using Microsoft Outlook, Word, Excel, Teams, and basic office technology
- Ability to follow processes, checklists, and document requirements
- Willingness to learn PEO, payroll, workers’ compensation, benefits, and HR terminology
Preferred experience
- PEO, payroll, insurance, benefits, HR, or professional services experience
- Experience completing applications, onboarding documents, client intake forms, or similar paperwork
- Familiarity with CRM systems, document management systems, ShareFile, or HR/payroll platforms
Position details
Job type
Full-time, non-exempt
Department
Sales / Front Office
Work location
Galactic office in Birmingham, Alabama
About Galactic
Galactic is a Birmingham-based PEO that helps businesses simplify payroll, workers’ compensation, benefits administration, HR compliance, and other employee-related administrative needs. We focus on providing responsive, professional service and making complex back-office processes easier for our clients.
To apply
Submit your resume and a brief note about your customer service, administrative, or sales support experience.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
