This position requires extensive knowledge of SBA SOP servicing requirements and procedures. The Senior Relationship Manager will monitor a portfolio of active, watch and defaulted SBA loans and handle all aspects of SBA servicing post-closing through pay off or liquidation/charge off with SBA. Additional responsibilities include maintaining and presenting monthly status reports to senior bank managements, SBA SAR reporting, assisting/mentoring Relationship Manager(s) with intensive servicing/liquidation.
The SBA Senior Relationship Manager will communicate directly and build relationships with SBA borrowers. The Senior Relationship Management will also work with SBA personnel, attorneys, and third-party vendors as well as the bank's Legal Officers and other SBA team members.
The SBA Senior Relationship Manager will ensure that compliance with policies and procedures provided by the Bank and SBA are strictly adhered to.
Essential Duties and Responsibilities:
- Monitors past due loans to collect timely payments and ensure site visits are completed as required.
- Collects and analyzes business and personal financial statements, lien searches and third-party reports to assess repayment ability, credit quality, and collateral value/position.
- Performs annual reviews per Bank and SOP requirements.
- Handles portfolio servicing requests, deferments, payment modifications, etc.
- Responsible for write-up and presentation of requests requiring Sr. Management. approval.
- Prepares payoff requests, submits 10-day notification to FTA, and verifies Loan List/FTA balance.
- Manages and monitors non-performing assets to ensure timely liquidation, as instructed by legal officers.
- Assists with document exceptions, ticklers and insurance for SBA portfolio.
- Tracks and coordinates payment of collection expenses and legal fees as needed.
- Prepares and presents loan portfolio status updates and reports as required.
- Facilitates the purchase of the guaranteed portion of sold loans from the secondary market. Works with Legal Officer to determine if repurchase will be completed by SBA or Bank.
Notifies SBA or FTA, via CAFS, of actions requiring SBA or secondary market prior approval on watch list or liquidation status loans. • Makes recommendation for restructure or liquidation plan for presentation to Servicing & Liquidation Manager and Legal Officer. With approval, negotiates workout solutions in accordance with the SBA and established Bank policies to minimize risk and maximize recovery. Coordinates with legal and accounting departments, as necessary, to ensure compliance of negotiated workout agreements.
- Prepares and submits Purchase Demand Kits, CPC tabs, Wrap Up reports, Offers in Compromise and other required documentation to SBA. Communicates directly with SBA as needed throughout.
- Works with the Accounting Dept. on monthly 1502 reporting or FTA reconciliations, as needed.
- Performs other related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong written and verbal communication skills
- Analytical, critical thinking and problem-solving skills
- Financials analysis or prior credit training/experience preferred
- Prior SBA loan workout and liquidation experience
- Proficiency in applications such as MS Excel, MS Word and MS Outlook
- Highly motivated individual who can think strategically, operate independently, and take accountability
- Ability to motivate, influence and collaborate with others both internally and externally
- Ability to multi-task in a fast-paced environment and prioritize duties
The above is not an exhaustive list of duties, responsibilities or qualifications required of this position.
EDUCATION AND EXPERIENCE:
- 3+ years’ direct experience with SBA Workouts, Purchase Demand Kits, CPC tabs, Wrap Up reports, Offers in Compromise preferred
