Responsibilities include but are not limited to:
- Proactively and effectively provide top quality training to clients and business partners related to Treasury Services and all underlying banking tools.
- Partner and collaborate with RMs, Sales teams and Client Services Specialist(s) to effectively schedule and train new and existing clients.
- Ensure coordination of training efforts with team managers, client service specialist and other team members.
- Take full ownership and address all training related quality issues.
- Provide regular feedback to team members and senior management on process improvements and/or client training issues.
- Maintain ongoing dialogue with team members, business partners, learning and development as well as operations to facilitate best practices in regards to training strategies.
- Provide feedback and coaching to other team members, new hires and business partners to ensure a consistent knowledge base.
- Effectively communicate updates to processes, procedures and revised service standards to clients and business partners. Actively participate in client dialogue where required.
Requirements:
Required Skills:
- Extensive knowledge of all bank products, services, policies and
Excellent communication and presentation skills
- Self-starter with the ability to work in a fast-paced environment
- Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce
- High degree of detail
- Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability
- Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams
- Must be able to multi-task effectively and prioritize workflow
- Knowledge of Commercial and Corporate Deposit Account Types
- Knowledge of Treasury Management products, services, core and business online banking platforms
Required Experience:
- High School diploma or GED with a minimum of 5 of years banking experience
Preferred Experience:
- Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
