*Brown Fleet Services (BFS) is currently hiring a full-time Breakdown Agent
*
This position is great for someone with mechanical knowledge as well as basic computer/office skills.
The Breakdown Agent will be responsible for coordinating on-the-road equipment breakdowns to get the equipment repaired and rolling. He/She will be working closely with drivers and breakdown agents to ensure proper procedures and notifications are followed.
Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must.
Knowledge of the transportation industry helpful.
Responsibilities include (but are not limited to):
Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs; Arrange breakdown services by locating authorized vendors within close proximity to ensure minimum wait time, competitive pricing and quality repairs; Communicate any service disruptions and route changes due to down equipment; Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed; Maintain contact with vendor(s) during repair to ensure specific requirements are being met; Update all parties regarding progress toward completion of repairs; Coordinate payment methods to vendors.
Requirements:
Heavy Equipment / Trucking / Logistics experience, 5 years or more preferred maintenance knowledge of tractor trailer repair preferred
Knowledge of basic FMCSA regulations preferred Competent in using Microsoft Office Suite
Salary: $22.00 to $27.00 /hour
Job Type: Full-time
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Other duties as requested
Communication method(s) used:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- Night shift
- Overnight shift
Experience:
- Heavy Equipment Maintenance: 5 years (Required)
Shift availability:
Work Location: In person
