Job Title: Support Services Supervisor
Program: Support Services
Supervisor: Support Services Manager
General Summary
The Support Services Supervisor is an experienced human services professional who leads staff, develops programs, and builds community partnerships to meet the needs of our clients. You will play a vital role in ensuring our services align with Vida’s Mission, Vision, and Statement of Faith.
Primary Responsibilities:
Leadership & Mentorship
· Supervise Office Staff: Mentor team members, answer scheduling questions, and provide ongoing support
· Strategic Planning: Assist Support Services Manager with achieving program goals and completing special projects
· Community Outreach: Partner with other organizations to identify and fill gaps in client services
Client Services & Intake
· Client Mentorship: Provide direct mentorship to a caseload of English-speaking clients
· Intake Management: Screen, schedule, and conduct intake appointments for English-speaking clients
· Inquiry Support: Answer program inquiry phone calls and provide excellent customer service
Resource Management
· Resource Development: Research and manage community resources to assist clients
· Resource Maintenance: Ensure the Community Resources Binder is accurate and up-to-date
Daily Operations & Programming
· Event Coordination: Assist with planning and facilitating client fellowship opportunities
· Task Execution: Complete various office tasks and projects as assigned by the Support Services Manager
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving:
Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Customer Service:
Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication:
Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork/Professionalism:
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality Management/Quality:
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Organizational Support:
Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities.
Qualifications
1. Expresses full agreement with corporation’s Statement of Faith and Mission Statement
2. Ability to comply with the policies and procedures of the organization
3. Dependable, stable, and capable of following through on commitments
4. Would never refer or advise a woman to have an abortion
5. Ability to respect confidentiality
6. Requires a level of knowledge equivalent to a Bachelor’s degree or job-related equivalent experience in human resources, social work, psychology or related service field. Knowledge of Microsoft Office including Excel, Word and SharePoint
7. Excellent oral and written communication skills
8. Highly organized with attention to detail
9. Drive to continually improve processes
10. Prior work experience supervising volunteers
11. Great communication skills
12. Great time management skills
13. An interest in working with diverse populations and people groups
The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.
Pay: $21.00 - $22.00 per hour
Benefits:
- Paid time off
- Parental leave
Application Question(s):
- Please submit a brief cover letter or email introduction with your application.
- How would you create an environment of comfort and support to a pregnant woman visiting Vida for the first time?
- How would your faith influence your approach to work at Vida?
Work Location: In person
