Asset Dispatcher
Location: Romulus, MI
Employment Type: Full-Time
Schedule: Varies (Weekdays, Weekends, Holidays as Needed)
About Us
We are a growing transportation and logistics company specializing in time-critical and dedicated freight solutions throughout the Midwest and beyond. Our success is built on exceptional customer service, operational excellence, and a team that thrives in a fast-paced environment. We're looking for an organized, motivated Asset Dispatcher to join our operations team and help keep our fleet moving safely and efficiently.
Position Summary
The Asset Dispatcher is responsible for coordinating the day-to-day movement of company-owned vehicles and drivers. This position serves as the central point of communication between customers, drivers, and internal departments to ensure freight is picked up and delivered safely, on time, and with exceptional service.
The ideal candidate is calm under pressure, excels at multitasking, enjoys solving problems, and understands the importance of communication in a fast-moving transportation environment.
Responsibilities
- Dispatch company-owned assets, including cargo vans, sprinter vans, straight trucks, and tractor-trailers.
- Monitor shipments from pickup through delivery while ensuring on-time performance.
- Communicate continuously with drivers regarding load information, route updates, delays, and customer requirements.
- Respond quickly to service disruptions and develop effective solutions while keeping customers informed.
- Coordinate with customers regarding pickup and delivery appointments, status updates, and special handling requirements.
- Maximize fleet utilization while balancing service, driver availability, Hours of Service, and equipment capacity.
- Enter and maintain accurate shipment information within the Transportation Management System (TMS).
- Work closely with customer service, sales, maintenance, and leadership to support daily operations.
- Maintain detailed records of dispatch activities and shipment updates.
- Ensure compliance with company policies, FMCSA regulations, and customer requirements.
- Assist with after-hours or weekend coverage as required by operational needs.
QualificationsRequired
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Excellent organizational and multitasking abilities.
- Ability to make sound decisions in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Ability to work rotating shifts, weekends, or holidays when required.
Preferred
- Previous dispatch, transportation, logistics, or trucking experience.
- Experience using a Transportation Management System (TMS).
- Knowledge of Hours of Service regulations and DOT requirements.
- Experience working in expedited transportation or time-sensitive freight.
What Makes Someone Successful
Successful Asset Dispatchers are:
- Excellent communicators
- Highly organized
- Calm under pressure
- Strong problem-solvers
- Customer-focused
- Team-oriented
- Able to prioritize multiple tasks without losing attention to detail
Benefits
We offer a competitive compensation package that may include:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Retirement savings plan
- Paid training
- Career advancement opportunities
- Supportive team environment
Why Join Our Team?
Transportation never stops—and neither does our commitment to our customers. Every day presents new challenges, and every member of our operations team plays a critical role in delivering exceptional service. If you're looking for a career where your decisions make an immediate impact and no two days are the same, we'd love to hear from you.
Pay: $24.95 - $30.04 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
