Position Summary
The CHW Program Manager is responsible for launching, coordinating, and improving Area Five's Health Transitions/Post-ER Preventive Care Program. The Lead turns the program plan into daily operations by building referral pathways, CHW workflows, partner relationships, documentation, data tracking, training, and performance reporting. The position requires a highly motivated, self-directed problem solver who can work independently and keep implementation moving.
Essential Duties and Responsibilities
Manage program start-up and maintain an implementation plan with clear milestones, responsibilities, risks, and deadlines.
Coordinate CHW recruitment, onboarding, training, workflow testing, and day-to-day program support.
Develop practical procedures for referrals, participant outreach, documentation, follow-up, escalation, and case closure.
Build and maintain referral relationships with hospitals, physician offices, health departments, Area Five programs, and community partners.
Maintain closed-loop referral processes so referrals are received, assigned, completed, and communicated back to partners when appropriate.
Monitor documentation, participant contacts, service connections, outcomes, and program quality; address problems promptly.
Track key performance measures and prepare timely updates, dashboards, grant reports, and leadership summaries.
Use program data and feedback to improve workflows, demonstrate program value/ROI, and support sustainability and future expansion.
Coordinate program resources and operational needs with agency leadership and fiscal, privacy, and compliance staff.
Travel throughout the assigned service area for partner meetings, community activities, participant needs, and program implementation as required.
Any additional duties assigned by Supervisor.
Key Performance Expectations
Launch core program operations within 90 days of grant award, including referral pathways, CHW protocols, training, partner workflows, and tracking systems.
Support timely participant contact and follow-up, including the program's 48-72 hour connection and 7-day follow-up goals when applicable.
Maintain reliable reporting on referrals, engagement, service connections, participant outcomes, readmissions, and satisfaction.
Identify barriers early, develop practical solutions, and keep program implementation on schedule with limited direction.
Minimum Qualifications
High school diploma or equivalent required; 2 or more years of work experience in social services, associate's degree, or bachelor's degree in a related field preferred.
Experience coordinating or implementing a healthcare, human-services, aging, community-health, grant-funded, or similar program.
Previous experience implementing or building a new program from the beginning is a plus.
Highly motivated self-starter with the ability to work independently, prioritize responsibilities, meet deadlines, and follow through with limited supervision.
Strong problem-solving skills with the ability to identify barriers, make sound decisions, and develop practical solutions.
Strong organization, communication, partnership-building, and basic data/reporting skills.
Comfort using computers, electronic documentation, spreadsheets, email, and virtual meeting platforms.
Valid driver's license, reliable transportation, and ability to travel throughout the assigned service area as required.
CHW training/certification is not required at time of hire; however, the employee must obtain certification and complete all required program-specific training.
Working Conditions and Role Boundaries
Work may occur in the office, community, healthcare settings, participant homes, by telephone, and virtually. Travel is required. This is a non-clinical leadership role; clinical concerns must be escalated to the appropriate licensed healthcare professional.
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
