Office Manager / Firm Administrator
Location: Broadview Heights, OH
Work Arrangement: Primarily Onsite
Salary: $60,000 to $75,000
Position Overview
Seeking an experienced Office Manager / Firm Administrator to oversee daily office operations in a public accounting environment. This role is the office's administrative hub, supporting efficient workflows, excellent client service, and smooth coordination of tax, billing, and office administration.
Key Responsibilities
- Manage day-to-day office operations and administrative procedures.
- Coordinate tax return workflow from document collection through final delivery.
- Handle client communications and provide exceptional customer service.
- Organize and maintain electronic and physical filing systems.
- Prepare client invoices, monitor accounts receivable, and record payments.
- Support bookkeeping, payroll administration, and billing activities.
- Maintain workflow tracking and digital document management.
- Coordinate office vendors, equipment, supplies, and maintenance.
- Assist with administrative reports, renewals, and special projects.
Tax Season Responsibilities
- Manage incoming client tax documents and workflow.
- Track tax return status and document processing.
- Prepare completed tax return packages for delivery.
- Support a fast-paced environment with overtime required during peak tax season.
Required Qualifications
- 3-5 years of office management or administrative experience.
- Previous experience in a CPA firm, public accounting, tax practice, or similar professional services environment.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Close attention to detail and the ability to maintain confidentiality.
- Proficiency with Microsoft Office.
Preferred Qualifications
- Experience with QuickBooks.
- Experience with tax preparation or workflow software.
- Knowledge of digital document management systems.
- Billing, accounts receivable, bookkeeping, or payroll experience.
- Familiarity with Google Workspace or similar tools.
Ideal Candidate
- Proactive and self-motivated.
- Highly organized and detail-oriented.
- Comfortable managing multiple responsibilities.
- Strong team player with excellent client relationship skills.
- Able to work independently with minimal supervision.
- Positive attitude during busy periods.
Compensation & Benefits
- Salary: $60,000 to $75,000.
- Performance bonus eligibility.
- Paid time off and paid holidays.
- Retirement savings plan with employer match.
- Individual health insurance contribution.
Why Apply
- Opportunity to take ownership of office operations.
- Collaborative, close-knit work environment.
- Stable client base with long-term relationships.
- Variety of responsibilities with meaningful impact.
- We'll provide training for the successful candidate during the transition period.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Work Location: In person
