Assistant General Manager (AGM)
Location: Highlands Ranch, CO 80130
Industry: Food & Beverage / Hospitality / Wellness
Type: Full-Time, Exempt
Compensation: $65,000 – $75,000 annual salary + benefits (DOE)
ABOUT OAKWELL BEER SPA
Oakwell Beer Spa is an award-winning wellness concept that reimagines the day spa experience by blending relaxation with craft beer culture. Guests enjoy private spa suites featuring infrared saunas, rain showers, and hops-and-malt-infused hydrotherapy tubs, paired with a taproom offering a curated selection of craft beer, wine, and non-alcoholic beverages.
We are a guest-obsessed, culture-driven organization built on the belief that great experiences start with great teams. Our motto, “Never Settle for Mediocrity”, guides everything we do, from service standards to leadership expectations.
Over the next five years, Oakwell Beer Spa will grow into a national franchise brand. This is an exciting opportunity to join a fast-growing company and play a key role in shaping the future of wellness hospitality.
POSITION OVERVIEW
The Assistant General Manager (AGM) is a hands-on hospitality leader responsible for supporting day-to-day store operations while delivering exceptional guest experiences and fostering a high-performing, engaged team.
This role is ideal for an experienced hospitality manager who thrives on the floor, not behind a desk. Approximately 20% of the role is administrative, with 80% spent actively supporting staff, engaging with guests, and leading by example.
The AGM works closely with store managers and the leadership team to oversee a staff of up to 15 employees in a fast-paced, service-driven environment.
KEY RESPONSIBILITIES
Guest Experience & Service Excellence
- Proactively engage with guests throughout their visit to ensure a seamless, elevated experience
- Address guest concerns and resolve issues promptly and professionally in alignment with Oakwell’s 5‑Star Service Standards
- Act as a visible leader on the floor, setting the tone for hospitality and service quality
Operations Management
- Oversee daily store operations to ensure brand standards, cleanliness, safety, and service excellence are consistently met
- Complete all assigned Daily, Monthly, and Annual Leadership Master Task List items accurately and on time
- Identify opportunities to improve efficiency and implement process improvements in a lean operating environment
- Coordinate logistics for special events, private parties, and in-store activations
People Leadership & Human Resources
- Lead, coach, and support a team of up to 15 employees, including Beer Therapists and Spakeepers
- Drive employee engagement through recognition programs, team-building initiatives, contests, and development opportunities
- Conduct regular 1-on-1s, skill checks, and performance reviews
- Train and onboard new hires to ensure confidence, competence, and consistency
- Actively coach team members on attendance, professionalism, service standards, and job performance
- Provide on-the-floor coverage for employee call-outs and staffing gaps as needed
Crisis & Issue Management
- Troubleshoot and resolve operational, technical, and equipment-related issues quickly and effectively
- Manage unexpected situations, including guest or employee incidents, technology failures, and severe weather, to minimize disruption and protect the guest experience
QUALIFICATIONS & EXPERIENCE
- 3+ years of management experience in a full-service restaurant, day spa, boutique hotel, or similar hospitality concept
- Strong working knowledge of food & beverage operations and alcohol service regulations
- Tech-savvy with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- High emotional intelligence with excellent leadership, communication, and conflict-resolution skills
- Highly organized with strong time management and attention to detail
- Self-motivated, proactive, and comfortable working independently in a fast-paced environment
- Positive, enthusiastic demeanor with a genuine passion for hospitality and guest service
SCHEDULE & AVAILABILITY
- Full-time, exempt position with a minimum expectation of 45 hours per week
- Open availability required, including nights, weekends, holidays, and special events
- Must work at least two closing shifts per week (2:30 PM–11:30 PM)
- Expected to provide on-the-floor coverage during employee call-outs and high-volume periods
COMPENSATION & BENEFITS
Salary: $65,000 - $75,000 annual salary (DOE)
Benefits Include:
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Employer Match
- Complimentary Annual Spa Experience
- Employee Discounts
EQUAL OPPORTUNITY EMPLOYMENT
Oakwell Beer Spa is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
