Under general supervision, the Customer Service Representative performs related work as required in assisting customers with matters involving their utility accounts.
Because the Authority has a primary responsibility to serve the public 24 hours per day an employee in this class is expected to work overtime as conditions demand, and may be required to accept overtime on short notice during emergency or unusual conditions and to perform essential work as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent required. Minimum of three (3) years of progressively responsible office experience, including customer service, clerical, and administrative duties. Experience handling cash transactions and processing customer payments required. Experience with utility billing systems or customer information systems (CIS) is preferred. Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and general office equipment is preferred.
