Bachelor's degree required
7+ years of experience in leading delivery of client-facing surveys, assessments, or evaluation programs, with direct ownership of client relationships, operational execution, and service quality.
Demonstrated experience owning delivery and evolution of survey-based programs, balancing client relationships, operational systems, and quality standards in complex, ambiguous contexts.
Experience in people management required; able to attract and develop talent.
Strong client relationship management skills, including the ability to build trust, manage risk, and hold firm on standards in the face of client pushback.
Ability to navigate ambiguity, exceptions, and competing priorities while maintaining program rigor, credibility, and consistency.
Ability to translate methodological, product, or analytic requirements into clear, repeatable operational processes and refine them based on delivery experience.
Experience overseeing operational workflows involving data collection, quality control, and delivery at scale, including identifying and addressing systemic gaps.
Working understanding of health systems, including organizational structures, decision-making dynamics, and operational constraints.
Familiarity with health systems, physician roles, practice environments, and professional culture, and how these shape engagement with survey and evaluation programs strongly preferred.
Ability to use feedback, data, and delivery experience to refine processes and participant experience.
Strong communication and coordination skills, enabling effective collaboration across service, data, technology, and faculty partners.
Some travel required.
