Provide leadership, management, planning, and oversight of KidsClinic operations, intake processes, and administrative functions. Support Director of KidsClinic with program implementation, staff supervision, process improvement, and collaboration. Partner with operations, clinical, and administrative teams to ensure efficient service delivery, support program growth, and maintain high-quality experiences for children, families, and staff.
Hire, lead and supervise KidsClinic Intake Coordinator (KCIC) team and assigned support staff
Monitor staff performance, including onboarding, training, 30-60-90 day reviews, annual performance reviews, coaching, employee development, and setting employee goals and objectives
Supervise department job performance and quality of work by tracking staff feedback, monitoring quality indicators, identifying operational improvements, and supporting positive staff morale
Serve as communication liaison for projects and initiatives in conjunction with IT, Billing, Facilities, Human Resources, and other internal departments
Assist Director of KidsClinic with hiring and onboarding new team members, including but not limited to interviewing, reference checks, orientation, and new hire training
Collaborate in the creation, implementation, communication, and documentation of program, process, workflow, and operational changes
Monitor and update procedures, systems, and program resources to maximize operational efficiency, including the Program Manual, Parent Handbook, annual calendar, website content, Skill Development Plans, and other operational documentation
Maintain and set standards related to communication and scheduling expectations, caseload management, intake processes, collaboration with intake coordinators and clinical teams, and effective use of technology
Participate in program planning, leadership meetings, quality improvement initiatives, and strategic projects that support departmental and organizational goals
Contribute to marketing, outreach, and community engagement efforts in conjunction with Advancement and Leadership teams
Step in as Acting Director of KidsClinic during periods of absence, providing leadership, operational oversight, and continuity of services
Complete other duties and special projects assigned by the Director of KidsClinic
