Organization Overview
Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. Forté has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care.
We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!”
Job Summary
Forté Sports Medicine and Orthopedics is seeking a full-time professional, friendly, customer-focused and dependable DME associate to join our busy Durable Medical Equipment (DME) team located in Carmel, IN. This position serves in a critical support role and is responsible for a wide variety of administrative duties.
Essential Functions
Provide a warm, professional greeting to patients and visitors while delivering high-quality customer service and consistently represent the organization in a professional and positive manner
Respond to patient inquiries and address a wide range of customer service needs
Contact patients to confirm equipment needs for scheduled surgical procedures
Review patient equipment prescriptions and submit for pre-certification as needed
Process and reconcile patient payments, including accurate collection of co-insurance and preparation of daily batches
Accurately enter charges and equipment usage into practice management systems
Maintain inventory control and organization of DME retail items
Manage inbound and outbound patient and clinic phone calls
Manage incoming and outgoing fax communications
Ensure clean, organized, and well-stocked store front
Maintain excellent working relationship with all physicians, clinic staff, leadership, and patients
Other administrative duties as assigned
Competencies (Knowledge/Skills/Abilities)
Excellent customer service skills
Ability to multitask effectively
Highly organized
Able and willing to handle high patient care volume on a daily basis
Supervisory responsibilities - None
Work environment
Physical demands
Continuous walking, standing, speaking, listening, computer use, phone use
Occasional sitting, lifting up to 50 pounds
Travel required
Education and Qualification Requirements:
- High School Diploma or equivalent, required; Associates degree in healthcare related field, preferred
- Minimum of two (2) years of relevant experience in a healthcare setting required
- Must consistently demonstrate excellent customer services skills, be detail oriented, and be highly organized
- Must have strong verbal and written communication skills, time management, resourcefulness and the ability to multi-task
- Must be adept in technology with a thorough understanding of computer software, medical billing or practice management software is a plus
- Ability to work Monday-Friday schedule from 8:00 AM to 5:00 PM, including closing shifts two to three days per week and participating in a rotating Saturday morning schedule
Forté Sports Medicine and Orthopedics is an equal opportunity employer and drug free workplace.
