Job Title: Business Office & Reception Coordinator
FLSA Status: Full Time - non-exempt
Reports to: Center Director
Schedule: M/-F 8:30am-5pm
Supervises: Hospitality Aide/Receptionist
Rate of Pay: $26.00-$29.00 hourly
Closing Date: 9/13/2026
Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
- Health, vision, dental, life as well as voluntary life and disability insurance
- Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
- Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
- One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
- Pension Plan (after one year of continuous service)
- Voluntary Tax-Deferred Annuity Plan (403(b)plan)
The Salvation Army Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
- The Business Office & Reception Coordinator serves as the administrative hub of Denver Red Shield, overseeing the daily operations of the business office while providing exceptional administrative support to the Corps Officers and Center Director. This position manages office operations, banking, financial documentation, Corps records, The Salvation Army Mission Manager (TSAMM) data entry, statistical reporting, scheduling, and administrative systems that support the mission of The Salvation Army.
- During the current phase of organizational growth, this position will also serve as the primary receptionist and first point of contact for all visitors, volunteers, donors, vendors, and community members. The Business Office & Reception Coordinator will create a warm, professional, and Christ-centered first impression while managing front desk operations, answering phones, greeting guests, and directing inquiries. As Denver Red Shield continues to grow, these reception responsibilities may transition to a dedicated front desk position, allowing this role to focus more fully on business office administration and organizational operations.
This position is expected to maintain a high level of professionalism, hospitality, organization, and customer service while ensuring the administrative functions of the Corps and Community Center operate efficiently and effectively in support of ministry.
Duties and Responsibilities
- Welcome and assist visitors, volunteers, donors, neighbors, vendors, and community members, ensuring proper sign-in procedures and a warm, professional, Christ-centered first impression.
- Serve as the primary receptionist by answering, screening, and routing incoming phone calls, responding to general inquiries, making outgoing calls as requested, and directing guests to the appropriate staff member or resource.
- Manage the daily operation of the front office and reception area by maintaining a clean, organized, and welcoming environment, ensuring shared spaces, information boards, brochures, and displays remain current and presentable.
- Coordinate incoming and outgoing mail, packages, deliveries, office supplies, and administrative inventory while maintaining organized electronic and physical filing systems.
- Manage organizational calendars, meeting schedules, facility reservations and rentals, and provide administrative support to the Corps Officers and Center Director, including preparing correspondence, reports, agendas, presentations, and meeting materials.
- Prepare and deposit bank deposits, process payments, donations, registrations, receipts, purchasing documentation, and other approved financial transactions in accordance with Salvation Army policies.
- Maintain accurate records within The Salvation Army Mission Manager (TSAMM) and other approved systems by entering Corps membership, volunteer, program, and ministry information while compiling required weekly, monthly, quarterly, and annual statistics and reports.
- Maintain confidential personnel, donor, volunteer, client, and financial records while supporting onboarding and administrative functions for employees and volunteers.
- Support the onboarding process for new staff and volunteers by collecting, processing, and maintaining all required onboarding documentation.
- Open and secure the building as assigned, coordinate vendor access, and assist with the overall organization and efficient operation of the office.
- Encourage youth and adults to participate in Corps ministries, including worship services, Bible studies, youth programs, music ministries, and discipleship opportunities.
- Support Corps programs, Advisory Council meetings, community events, and seasonal Salvation Army ministries, including the Red Kettle Campaign, Angel Tree, and other special initiatives.
- Serve as a Mandatory Reporter, complete all required Safe From Harm and Salvation Army training, and perform other duties as assigned by the Corps Officers or Center Director.
Education/Experience, Skills, Qualities, Requirements
- High school diploma or equivalent required; associate or higher degree or administrative/business coursework preferred.
- Minimum of one (1) year of experience in supervisory office administration, office management, reception, or a related administrative role with supervision responsibilities.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to learn and effectively utilize TSAMM, financial systems, and other organizational software.
- Experience with data entry, recordkeeping, banking procedures, statistical reporting, or general business office functions preferred.
- Strong organizational, time management, and administrative skills with exceptional attention to detail and accuracy.
- Excellent verbal and written communication skills with the ability to interact professionally and courteously with staff, volunteers, donors, vendors, community members, and divisional personnel.
- Demonstrated ability to manage multiple priorities, coordinate schedules, and adapt to changing demands in a fast-paced ministry environment.
- Ability to maintain confidential personnel, financial, donor, volunteer, and client information with discretion and integrity.
- Strong customer service and hospitality skills, demonstrating professionalism, initiative, sound judgment, and a servant-hearted approach to ministry.
- Self-motivated, dependable, and capable of working independently while collaborating effectively with a multidisciplinary team.
- Ability to exercise good judgment, solve problems proactively, and anticipate administrative and office needs.
- Ability to sit, stand, walk, and use standard office equipment for extended periods and occasionally lift up to 25 pounds.
Skills
- Ability to use a computer, email, and new software programs with basic training.
- Must be a self-starter and a team player, perform well with minimum supervision.
- Bilingual English and Spanish, preferred.
- Current First Aid/CPR/AED certification or ability to obtain within 90 days of employment.
Qualities
- Supportive of The Salvation Army’s mission
- Able to reflect and model the high standards of our organization.
- A person of genuine Christian character.
- Support other center coordinators and programs.
- Ability to participate in conflict resolution, de-escalation practices, and respectful communication.
Requirements
- Driving
- The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver’s license
- An MVR will be processed every year in accordance with The Salvation Army’s policies
- Background Check
- Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
- Physical
- Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
- Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
Acknowledgment of Religious Purposes of The Salvation Army
I have been informed and understand The Salvation Army’s religious purpose and status as a church. In my employment, I will not undermine the organization's religious mission or religious purposes, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.
Statement of Confidentiality
The Business Office & Reception Coordinator occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.
Employment at Will
Employees of The Salvation Army are considered employees at will. This means the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at-will employment relationship through oral or written promises.
Unemployment
This acknowledgment is provided as part of your employment with The Salvation Army, a nonprofit operating under Section 501(c)(3) of the Internal Revenue Code.
The Organization participates in unemployment insurance in accordance with state law. Some states allow nonprofit employers to be exempt from unemployment insurance taxes or to reimburse the state directly for benefits paid, rather than paying standard unemployment insurance taxes.
You acknowledge that:
- The Organization is a nonprofit and may be exempt from, or subject to alternative provisions of, state unemployment insurance laws (except in Montana).
- Eligibility for unemployment benefits is determined solely by state law and the state unemployment agency.
- This acknowledgment does not alter or waive any rights under state or federal law.
- Employment with the Organization does not guarantee eligibility for unemployment benefits upon separation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
