Philadelphia Youth Basketball (PYB) is a mission-driven nonprofit that leverages the power of basketball to create opportunities for young people across Philadelphia. Through a “Kinder to Career” model, PYB serves youth from early childhood through age 29, integrating basketball with academic, social, and career development.
PYB delivers high-quality, community-based programming that supports youth both on and off the court—building skills, confidence, and long-term pathways to success. Grounded in equity, restorative practices, and strong partnerships with schools, community organizations, and families, PYB is a trusted presence within Philadelphia’s neighborhoods.
Anchored at the Alan Horwitz “Sixth Man” Center and supported by a network of citywide program sites, PYB provides safe, inclusive spaces where young people and community members can learn, grow, and connect. Through collaborative leadership and accessible programming, PYB serves as both a catalyst and connector within the city’s broader youth development ecosystem.
PYB’s values guide how the organization operates and makes decisions. Grounded in the principle of “Voice, Value & Visibility,” these values are brought to life through six core tenets of the Community Agreement: Trust, Safe Space, Teamwork, Integrity, Care, and Respect. Together, they shape a culture that ensures every program advances both athletic and personal growth.
To support the operational excellence of the Alan Horwitz “Sixth Man” Center and PYB’s growing network of programs and partnerships, PYB is seeking a Director of Operations.
The Director of Operations leads operational alignment across the Alan Horwitz “Sixth Man” Center and serves as the primary coordinator of day-to-day site operations. Reporting to the Chief Operating Officer, this position directly supervises the Facilities Supervisor and Safety & Security Supervisor while overseeing operational coordination across guest experience, facilities, safety & security, parking, IT, scheduling, and shared site logistics.
This role is responsible for ensuring operational readiness, effective staffing coverage, consistent execution of policies and procedures, and a high-quality guest experience across all facility operations and events. The Director of Operations partners closely with internal departments and co-located partners to develop efficient systems, support cross-functional collaboration, and maintain a safe, welcoming, and well-managed environment.
Experience in hospitality, facilities operations, community centers, education, sports, nonprofit, or membership-based environments
Ability to lead day-to-day operations across multiple functional areas in a fast-paced environment
Experience developing operational systems, workflows, and standard operating procedures (SOPs)
Experience coordinating cross-functional teams and stakeholders
Strong judgment, decision-making, and problem-solving skills
Ability to manage competing priorities while maintaining professionalism and strong guest experience standards
Experience supervising and developing full-time and hourly staff
Experience with staff scheduling, operational staffing coordination, and performance management
Skilled in training staff and communicating operational policies and expectations
Strong commitment to hospitality, customer service, and relationship-building
Ability to professionally manage guest concerns, operational incidents, and escalated situations
Experience with operational logistics, facility coordination, scheduling systems, event operations, procurement, inventory management, and vendor coordination
Ability to support operational technology needs and manage operational software systems
Comfortable using CRM platforms, scheduling tools, and reporting systems
Experience supporting large-scale events or multi-partner operational environments
Familiarity with safety, security, and public-facing operational protocols
Required Clearances & Certifications
All staff members must possess or obtain the following clearances and certifications prior to training and before engaging in any direct programming with young people participating in Philadelphia Youth Basketball programs:
Pennsylvania State Police Criminal Background Check (SP4-164)
Pennsylvania Child Abuse History Clearance (CY113)
Federal (FBI) Fingerprint Background Check / Criminal History Report, if applicable
Mandated Reporter Certification
National Sex Offender Registry Verification
CPR/AED Certification
PYB is committed to supporting employees’ professional and personal growth through mentorship, collaborative leadership, professional development opportunities, and meaningful stretch assignments.
Comprehensive benefits include:
Medical, dental, and vision insurance
Paid holidays and paid time off
Access to a 403(b) retirement plan
Access to site facilities including mental wellness oasis and fitness center
Professional development and growth opportunities
PYB reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
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Philadelphia Youth Basketball is an Equal Opportunity Employer. Philadelphia Youth Basketball (PYB) does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.
