Position Summary
The Brand Steward serves as both a field brand representative and delivery professional for Drops Cali, LLC ensuring exceptional customer service, strong retail relationships, compliant product transportation, and consistent brand presence throughout assigned territories. This role combines product delivery, merchandising, retail support, in-store activations, and brand education to support account growth and strengthen retailer partnerships.
The ideal candidate is highly organized, customer-focused, compliance-minded, and passionate about representing the Drops brand professionally in all interactions.
Essential Duties & Responsibilities
Brand Representation & Account Support
- Build and maintain positive relationships with dispensary buyers, managers, budtenders, and retail staff.
- Conduct in-store demos, product samplings, and retail activations to increase brand awareness and sell-through.
- Provide product education and training to retail staff regarding product knowledge, benefits, dosing, and compliance messaging.
- Ensure merchandising materials, displays, and POS items are properly placed, stocked, rotated, and maintained according to company standards.
- Support local events, pop-ups, and festivals while professionally representing the Drops brand.
- Answer customer and retail partner questions regarding products and brand initiatives.
Delivery & Distribution Operations
- Securely transport and deliver time-sensitive cannabis/hemp products to retail and facility locations.
- Load and unload products at the start and end of each shift while ensuring product integrity and accuracy.
- Inspect and care for packages during transit and operate company vehicles safely and responsibly.
- Ensure all required delivery manifests, invoices, and customer paperwork are accurately completed and signed.
- Coordinate with fulfillment teams and sales representatives to ensure timely and successful deliveries and payment pickups.
- Apply effective problem-solving skills to resolve delivery or customer service issues that arise in the field.
- Maintain accurate route logs, activity reports, mileage records, photos, CRM updates, and sales support documentation.
Compliance & Operational Standards
- Comply with all company policies, security procedures, DOT regulations, and California Department of Cannabis Control regulations.
- Maintain compliance with ID verification, documentation requirements, and safety protocols.
- Keep current with all required software systems, CRM platforms, and reporting tools.
- Maintain a clean, professional appearance and positive attitude while representing the company.
Qualifications
- Must be at least 21 years of age.
- Valid California driver’s license with clean driving record (no DUIs and no more than 1 point preferred).
- Submit to an MVR
- Minimum 2 years of occupational driving experience preferred.
- 1–3 years of experience in cannabis, retail sales, merchandising, customer service, account management, or brand ambassador roles preferred.
- Strong communication, interpersonal, and presentation skills.
- Strong time management, organizational, and problem-solving abilities.
- Comfortable educating customers and retail staff on cannabis/hemp products.
- Ability to work flexible schedules including evenings, weekends, and occasional overnight travel.
- Ability to lift up to 50 lbs., stand for extended periods, and perform physical merchandising/setup tasks.
- Reliable transportation and willingness to travel throughout assigned territory.
- Ability to pass pre-employment background screening and required compliance training.
Compensation & Benefits
- $28.00 per hour
- Mileage reimbursement and/or travel stipend where applicable
- Opportunities for growth within the organization
- Training and development within cannabis sales, distribution, and brand management
Equal Employment Opportunity Statement
Drops Cali, LLC is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected under applicable federal, state, or local laws.
Drops Cali, LLC complies with all applicable employment laws and regulations and prohibits discrimination, harassment, and retaliation in any form. We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, as required by law.
Pay: $28.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Retail Cannabis Sales : 1 year (Required)
- Cannabis merchandising: 1 year (Required)
- Occupational Driving: 2 years (Preferred)
License/Certification:
- California Driver's License (Required)
Willingness to travel:
Work Location: On the road
