Join our team in a versatile role supporting the entire Women’s Hospital. This position offers hours scheduled across weekdays between 5:00 a.m. and 9:00 p.m. and weekends between 9:00 a.m. and 9:00 p.m. We are seeking a candidate with excellent communication and customer service skills, basic computer proficiency, and the ability to work both independently and as part of a team. Flexibility, professionalism, and a commitment to providing an exceptional patient and visitor experience are essential. This role also supports the Women's Hospital visitor management system.
The Patient & Family Concierge provides compassionate service and support to patients, families, and visitors throughout their hospital experience. This role supports multiple areas across the Women’s Hospital to ensure a positive, safe, and efficient experience for patients, visitors, and staff.
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Welcome patients and visitors, provide directions, escort assistance, and support the visitor management process.
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Answer questions regarding hospital services, visiting hours, parking, and general policies while maintaining patient confidentiality.
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Assist with parking validation, patient belongings tracking, and visitor accommodations.
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Clean and maintain patient rooms, public areas, equipment, and supply areas; replenish supplies as needed.
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Assemble, deliver, and set up patient meals while following food safety and sanitation standards.
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Transport patients, specimens, and equipment safely throughout the hospital.
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Set up, clean, store, and perform routine checks on telehealth equipment.
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Stock, organize, and monitor supplies and equipment, including checking inventory levels and expiration dates.
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Answer unit phones, assist with call lights under Nursing Assistant/PCT direction, and support patient needs.
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Conduct hourly rounds, distribute plans of care, and assist with patient mobility as appropriate.
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Help patients navigate the UPMC Patient Portal and access healthcare information.
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Follow all safety, infection prevention, reporting, and UPMC service standards, including AIDET, The Promise, Escort Don't Direct, and Own Your Zone.
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Deliver medications to nursing staff as assigned and perform other duties as needed.
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Strong customer service and communication skills.
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Basic computer skills.
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Ability to work independently and collaboratively.
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Flexible, organized, and adaptable in a fast-paced environment.
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Commitment to providing excellent care and service to patients, families, and visitors.
