Overview
Join our dynamic healthcare team as a Patient Care Coordinator, where your enthusiasm and organizational skills will directly enhance patient experiences and streamline clinic operations. In this vital role, you will serve as the primary point of contact for patients, ensuring their journey through our healthcare services is smooth, informed, and compassionate. Your proactive approach will help foster a welcoming environment while managing essential administrative tasks with precision and care.
We are seeking an experienced, dependable, and highly organized Dental Treatment Coordinator to take ownership of our front-office, insurance, financial, and treatment-coordination workflows.
This is not an entry-level position. We are looking for a confident, accountable professional seeking a stable, long-term career with our practice.
Key Responsibilities
- Front desk, phones, scheduling, check-in/check-out, confirmations & patient communication
- New patient coordination and schedule optimization
- Dental insurance verification & detailed benefit breakdowns
- Calculate accurate patient/insurance estimates
- Submit claims, pre-authorizations, narratives & supporting documentation
- Follow up on outstanding/denied claims, insurance aging & A/R
- Post EOBs/payments and maintain accurate patient accounts
- Prepare and present comprehensive treatment plans
- Explain insurance benefits, patient portions and financial options
- Consistently follow up on pending/unscheduled treatment
- Drive treatment acceptance and case conversion through confident, ethical communication
- Collect copays, balances and treatment deposits
- Coordinate patient financing through CareCredit and Cherry
- Maintain accurate documentation and follow through from start to finish
- Work closely with the doctor and clinical team to ensure an excellent patient experience
Ideal Candidate
- 2+ years dental front-office/treatment coordination experience preferred
- Strong knowledge of PPO insurance, claims, benefits & dental terminology
- Proven experience presenting treatment and discussing finances
- CareCredit/Cherry experience preferred
- Open Dental experience is a plus
- Excellent communication, organization and problem-solving skills
- Confident, professional and comfortable with accountability
- Self-motivated and able to work independently without constant supervision
- Reliable, punctual and consistent with follow-through
- Team-oriented, professional, low-drama and solution-focused
- Looking for a long-term home and opportunity to grow with the practice
Our goal: Find a strong all-around professional who can confidently manage the patient journey from first call → insurance verification → treatment presentation → financing → acceptance → scheduling → claims → payment and follow-up.
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Continuing education credits
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Life insurance
- Paid training
- Professional development assistance
- Profit sharing
- Vision insurance
Work Location: In person
