Job Summary
We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring a seamless and welcoming experience from check-in to check-out. Your leadership will drive exceptional customer service, uphold hotel standards, and foster positive guest relations. If you thrive in a fast-paced environment and possess a passion for hospitality management, this opportunity is perfect for you to showcase your skills and make a lasting impact.
Duties
- Oversee daily front desk operations, including guest check-in/check-out procedures and reservation management
- Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills
- Supervise front desk staff, assign duties, and support team development to maintain high service standards
- Conduct night audits to reconcile daily financial transactions and ensure accurate record-keeping
- Maintain a welcoming environment by managing guest relations and handling special requests with care
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
Requirements
- Proven experience in hospitality management or hotel front desk operations with a strong background in guest services
- Bilingual or multilingual abilities are highly preferred to serve diverse clientele effectively
- Knowledge of hotel management systems and reservation platforms is essential
- Excellent customer service skills with a friendly, professional demeanor
- Strong organizational skills with the ability to multitask efficiently in a dynamic setting
- Experience with night audit procedures and multi-line phone systems is advantageous
- Ability to lead a team, demonstrate problem-solving skills, and maintain composure under pressure
- Experience with Choice Advantage PMS is a plus
Join us to be part of a dynamic team dedicated to delivering memorable guest experiences! We value energetic leaders who are passionate about hospitality and eager to make every guest’s stay exceptional. All positions are paid roles committed to fostering an inclusive environment where your skills can shine.
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
