Customer Service Specialist
Summary
As one of America’s fastest growing premium coffee brands, Summer Moon Coffee focuses on serving our much-sought-after drinks, featuring oak-roasted coffee and Moon Milk®, to customers with warmth and gratitude every day in our distinctively designed stores. We have over 70 stores across 10 US states, and our continued growth is reliant on employees that are eager to work as part of a high-energy, efficient team in a fast-paced environment.
Summer Moon Coffee is looking for a warm, detail-oriented Customer Service Specialist to join our remote corporate team. In this role, you will serve as a front-line representative of the Summer Moon corporate stores, responding to guest inquiries, resolving concerns, and creating memorable interactions, all through our Corporate email inbox. This is an excellent opportunity for someone who thrives in a people-first environment and loves bringing genuine hospitality to every conversation.
Responsibilities & Expectations:
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Monitor and manage the corporate store’s guest email inbox, responding to inquiries in a timely, professional, and brand-aligned manner
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Provide exceptional written customer service that reflects Summer Moon's warm, community-driven culture
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Research and resolve guest concerns, escalating complex issues to the appropriate internal teams as needed
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Maintain accurate records of guest interactions and resolutions using company tools
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Navigate multiple platforms and tasks simultaneously while maintaining quality and attention to detail
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Collaborate with Corporate staff to stay current on promotions, policies, menu updates, and procedures
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Identify trends in guest feedback and communicate recurring issues to management
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Complete administrative tasks and special projects as assigned by your Manager
Qualifications:
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2+ years of customer service experience, preferably in a hospitality, retail, or remote setting
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Exceptional written communication skills
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Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)
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Strong multitasking ability and comfort navigating multiple platforms simultaneously
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Self-motivated and reliable with the ability to work independently in a remote environment
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High attention to detail and commitment to accuracy
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Ability to maintain professionalism and composure when handling sensitive guest concerns
Skills:
Guest-First Mindset
Written & Verbal Communication
Microsoft Office Efficiency
Multitasking & Prioritization
Problem Resolution
Reliability & Accountability
Work environment & Schedule
This is a fully remote, part-time position. The ideal candidate will be available to work a consistent schedule. Occasional flexibility may be requested during high-volume periods or company-wide campaigns.
