Job Title: Operations Care Coordinator
Location: A Place At Home – Newton
About Us
At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home.
Position Overview
We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency—ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently.
This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families.
Key Responsibilities
Care Coordination & Scheduling
Manage and optimize caregiver schedules to ensure full coverage and continuity of care
Match caregivers to clients based on needs, skills, and personality fit
Proactively address call-offs, schedule gaps, and last-minute changes
Client Experience
Serve as a key point of contact for clients and families
Ensure care plans are executed with the highest level of quality and consistency
Address concerns promptly and professionally, ensuring satisfaction and retention
Caregiver Support & Engagement
Assist with onboarding, training coordination, and ongoing communication with caregivers
Foster a positive, supportive culture that drives retention and engagement
Help monitor performance and escalate any concerns appropriately
Operational Excellence
Support daily office operations, ensuring smooth communication across departments
Maintain accurate documentation, scheduling systems, and client records
Ensure compliance with state regulations and company standards
Billing & Administrative Support
Assist with timekeeping, billing verification, and payroll coordination
Help maintain financial accuracy related to hours, services, and client records
Growth & Community Engagement
What We’re Looking For
Experience in home care, healthcare, scheduling, or office coordination preferred
Strong organizational and multitasking skills in a fast-paced environment
Excellent communication skills (both written and verbal)
Problem-solver with the ability to think quickly and adapt
Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus)
Compassionate, reliable, and committed to delivering exceptional service
Why This Role Matters
The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business—ensuring everything runs smoothly and everyone feels supported.
Apply Today
If you’re passionate about making a difference and thrive in a dynamic, people-focused environment, we’d love to hear from you. Please submit your resume to apply.
