Program: Supportive Services for Veteran Families
Position: Rapid Resolution Specialist
Reports to: Veteran Services Program Manager
FLSA Status: Non-Exempt
Function:
The Rapid Resolution Specialist provides housing stabilization assistance and services to Veterans and their families who are homeless or at imminent risk of homelessness. The Rapid Resolution Specialist will work to stabilize their housing crisis by diverting to alternative crisis housing utilizing community resources and advocating with family and friends. Qualified candidate must possess a clear understanding of issues facing people who are at risk of homelessness and be able to offer solutions to them to avoid losing their current home.
Qualifications:
A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field is required. A minimum of two years’ experience working with homeless individuals and families including veterans is preferred. Veteran or member of a veteran family is preferred. Prior training or experience in mediation is preferred.
Principal Activities:
- Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population.
- Assess the individual's family and community connections to assist in identifying a housing solution that at a minimum can last for ninety days.
- Evaluate and provide solutions to housing need.
- Provide mediation, conflict resolution as needed.
- Provide client access to on-going resources to support continued stability.
- Facilitate the move to housing option identified.
- Conduct home visits, when appropriate.
- Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status.
- Process Temporary Financial Assistance, and ensure appropriate use of and documentation of any temporary financial assistance.
- Coordinate outreach efforts for the SSVF program including but not limited to establishing an outreach plan to target the potential clients that will meet guidelines for the Rapid Resolution process, develop a set schedule to visit the shelters in communities served, as well as coordinate with the VA and the Coordinated Entry System.
- Communicate effectively (under confidentially rules) with client’s services team to rapidly address and correct issues with service or support – especially living skills, employment, education, family and socialization.
- Participate in program and professional supervision, attend required staff and project management team meetings and trainings, and contribute to team-based collaborative planning
- Complete all appropriate reporting in HMIS and other systems as required.
- Complete other duties as assigned.
Effect on End Result:
Veteran housing, employment, family, social support and life-skills issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete, accurate and timely. Statistical information is documented and reported.
Language skills:
Ability to read, analyze, and interpret, common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write communications and memorandums that conform to prescribe style and format. Must have the ability to effectively present information to top management, public groups and/or boards of directors.
American with Disabilities Specifications:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.
The noise level in the work environment is usually moderate.
FULL TIME BENEFITS PACKAGE OFFERED!
