JOB DEFINITION
I
Under general direction, to learn and perform initial client interviewing and service intakes; to learn procedures and develop and facilitate client services and case management plans; to recommend assignment of cases to professional staff; to provide paraprofessional and treatment support services for County Mental Health and/or Substance Abuse Clients; and to do related work as required.
II
Under general direction, to perform initial client interviewing and service intakes; to develop and facilitate client services and case management plans; to recommend assignment of cases to professional staff; to provide paraprofessional and treatment support services for County Mental Health and/or Substance Abuse Clients; and to do related work as required.
DISTINGUISHING CHARACTERISTICS
I
This is the entry and basic in the Mental Health Case Manager class series. Incumbents learn methods, procedures, and policies and perform basic assignments in providing direct and support services working with individuals, couples, families, or groups, as appropriate. This classification is distinguished from Mental Health Case Manager II in that Mental Health Case Manager I's perform many assignments in a training and learning capacity and work under closer supervision.
II
This is the fully experienced advanced level in the Mental Health Case Manager class series. Incumbents have responsibility for providing direct and support services working with individuals, couples, families, or groups, as appropriate. Incumbents are required to have previous case management experience and expertise. This classification is distinguished from Mental Health Case Manager I in that Mental Health Case Manager II's are expected to provide a broader array of client support services on a more independent basis.
REPORTS TO
Deputy Director, Mental Health, Mental Health Director, or Substance Abuse Program Administrator
CLASSIFICATIONS SUPERVISED
This is not a supervisory classification.
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.
TYPICAL WORKING CONDITIONS
Work is performed in office, clinic, or community environments; work is performed with people who may exhibit unstable and potentially violent behavior; continuous contact with other staff and the public.
EXAMPLE OF DUTIES (The following is used as a partial description and is not restrictive as to duties required.)
I
Learns and performs basic assignments in the conduct of initial intake interviews for an initial appraisal of client needs and program eligibility; develops recommendations for assignment of clients to professional staff; meets with individuals, families, and groups to provide case management and support services related to an assigned program or service area; provides support in clinic and community settings; assists with the development of program services and functions; provides some basic counseling services under appropriate guidance; communicates with, listens to, and observes clients in individual/group counseling sessions; obtains information to assess clients' needs; formulates case management and service plans, evaluating client progress; prepares and maintains case records and documentation; facilitates client services by providing assistance in securing a variety of support services; may assist with development and implementation of specialized prevention and recovery support activities, including support groups, parenting education, life experience activities, and supported independent living, recreation, and work experience; provides support services including office support and receptionist services, as needed; works with individuals to facilitate access and use of community resources; maintains records of services provided as required State and Federal regulations and Department policies; may develop treatment plans and provide services in collaborative team efforts; assists other staff with support, office, transportation, and other program related activities; performs crisis interventions, as needed.
II
Conducts initial intake interviews for an initial appraisal of client needs and program eligibility; develops recommendations for assignment of clients to professional staff; meets with individuals, families, and groups to provide a variety of case management and support services related to an assigned program or service area; provides support in clinic and community settings; assists with the development of program services and functions; provides some basic counseling services under appropriate guidance; communicates with, listens to, and observes clients in individual/group counseling sessions; obtains information to assess clients' needs; formulates case management and service plans, evaluating client progress; prepares and maintains case records and documentation; facilitates client services by providing assistance in securing a varietyof support services; may assist with development and implementation of specialized prevention and recovery support activities, including support groups, parenting education, life experience activities, and supported independent living, recreation, and work experience; provides support services including office support and receptionist services, as needed; works with individuals to facilitate access and use of community resources; maintains records of services provided as required State and Federal regulations and Department policies; may develop treatment plans and provide services in collaborative team efforts; assists other staff with support, office, transportation, and other program related activities; performs crisis interventions, as needed.
SUPPLEMENTAL INFORMATION
Knowledge of:
I
Principles, procedures, techniques and trends related to counseling, therapy, and guidance of individuals, groups, and families in mental health programs and/or alcohol and drug treatment and prevention programs.
Interviewing and client assessment techniques.
Crisis intervention methods and techniques.
II
Principles, procedures, techniques and trends related to counseling, therapy, and guidance of individuals, groups, and families in mental health programs and/or alcohol and drug treatment and prevention programs.
Biological, behavioral and environmental aspects of mental health and behavioral problems.
State, Federal, and local laws, regulations, and requirements for the provision of counseling services.
Alcohol and drug treatment and detoxification methods and issues, as necessitated by area of assignment.
Legislative and administrative rules and regulations pertaining to Lanterman-Petris-Short and Short-Doyle services.
Scope and activities of public and private health and welfare agencies and other community resources.
Interviewing and client assessment techniques.
Crisis intervention methods and techniques.
Ability to:
I
Interview clients for Mental Health and/or Substance Abuse Services, developing initial assessments regarding program eligibility and client needs.
Perform mental health and/or alcohol and drug abuse recovery support services with individual clients and groups, as assigned.
Learn, apply and explain Federal and State laws, rules, and regulations governing mental health and/or alcohol and drug programs and services.
Develop and maintain cooperative, constructive relationships with families of clients, members of professional disciplines, social agencies and other staff.
Prepare clear, concise and comprehensive case work records and make sound recommendations.
Develop and implement client case management services.
Effectively counsel clients, groups, and families.
Maintain the confidentiality of case information.
Recognize a potential crisis and deliver crisis intervention services.
Handle stress and unusual client behavior.
Effectively represent the County Mental Health Department or Substance Abuse with the public, community organizations, other County staff, and other government agencies.
II
Interview clients for Mental Health and/or Substance Abuse Services, developing initial assessments regarding program eligibility and client needs.
Perform a variety of mental health and/or alcohol and drug abuse recovery support services with individual clients and groups, as assigned.
Apply and explain Federal and State laws, rules, and regulations governing mental health and/or alcohol and drug programs and services.
Develop and maintain cooperative, constructive relationships with families of clients, members of professional disciplines, social agencies and other staff.
Prepare clear, concise and comprehensive case work records and make sound recommendations.
Develop and implement client case management services.
Effectively counsel clients, groups, and families.
Maintain the confidentiality of case information.
Recognize a potential crisis and deliver crisis intervention services.
Handle stress and unusual client behavior.
Effectively represent the County Mental Health Department or Substance Abuse with the public, community organizations, other County staff, and other government agencies.
Physical Requirements/Work Environment:
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 Ibs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX. Work is performed in an office environment, continuous contact with other staff.
Disaster Service Workers:
All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
