Front Desk Supervisor – Marriott Experience Required
Job Type: Full-Time
We are seeking an experienced, bilingual, and guest-focused Front Desk Supervisor to join our hotel team. This is a hands-on leadership position responsible for supervising Front Desk operations while also working and covering Front Desk shifts as needed.
The ideal candidate must have previous Marriott experience, knowledge of LightSpeed and GXP, and excellent guest service and leadership skills.
Key Responsibilities
- Supervise and support Front Desk Agents during daily operations.
- Work and cover Front Desk shifts as required by scheduling and operational needs.
- Perform check-ins, check-outs, room assignments, payment processing, and other Front Desk duties.
- Provide professional, friendly, and personalized guest service.
- Handle guest concerns, complaints, and service recovery promptly and professionally.
- Ensure Marriott standards, hotel policies, and Front Desk procedures are consistently followed.
- Use LightSpeed for Front Office operations and GXP for guest requests, cases, and follow-up.
- Coordinate with Housekeeping, Engineering, and other departments to resolve guest needs.
- Assist with training, coaching, and supporting Front Desk team members.
- Review arrivals, departures, VIPs, special requests, and occupancy needs.
- Support the Front Desk during high occupancy, call-outs, staffing shortages, and other operational needs.
Requirements
- Previous Marriott hotel experience is required.
- Fluency in both English and Spanish is mandatory.
- Experience with LightSpeed and GXP is required.
- Previous Front Desk supervisory or leadership experience preferred.
- Strong guest service, communication, and problem-solving skills.
- Professional, dependable, organized, and able to lead by example.
- Must be willing and able to work and cover Front Desk Agent shifts.
- Knowledge of Marriott Bonvoy standards is preferred.
- Flexible availability, including weekdays, weekends, mornings, evenings, and holidays.
Benefits
Eligible full-time employees receive:
- Paid Vacation Time
- Health Insurance
- Complimentary Lunch
We are looking for a hands-on supervisor who enjoys working directly with guests, supporting the Front Desk team, and delivering the level of service expected at a Marriott hotel.
Marriott experience, LightSpeed, GXP, English and Spanish fluency, and flexibility to cover Front Desk shifts are mandatory for this position.
We are an Equal Opportunity Employer.
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
