Job Overview
Join our dynamic hospitality team as a Hotel Front Desk / Night Auditor, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this pivotal role, you will manage guest check-ins and check-outs, handle reservations, and ensure smooth overnight operations. Your multitasking skills and hospitality expertise will contribute to creating a warm, efficient environment that keeps guests satisfied and returning. This position offers an exciting opportunity to showcase your customer service talents while maintaining the highest standards of hotel management and guest relations.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using hotel management software
- Manage reservations, cancellations, and modifications with precision and professionalism
- Handle guest inquiries via phone and in person, providing accurate information about hotel services and local attractions
- Conduct night audits by reconciling daily financial transactions, updating reports, and ensuring data accuracy
- Monitor security systems, perform routine safety checks, and respond promptly to any incidents or emergencies
- Maintain a clean, organized front desk area while adhering to hotel policies and procedures
- Provide exceptional guest services by addressing special requests, resolving issues efficiently, and ensuring guest satisfaction
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Strong customer service skills with a friendly, proactive approach to guest interactions
- Multilingual abilities are highly desirable to serve diverse clientele effectively
- Bilingual proficiency is preferred to enhance communication with international guests
- Knowledge of night audit procedures and hotel management systems is essential
- Excellent phone etiquette and experience managing multi-line phone systems are required
- Ability to work overnight shifts in a fast-paced environment while maintaining professionalism and attention to detail
Join us if you’re passionate about delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating memorable stays for our guests through exceptional service, effective communication, and a positive attitude. This paid position offers the chance to develop your skills in hotel management while working in a vibrant team dedicated to excellence.
Pay: $15.00 - $17.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 3 years (Preferred)
- Hotel management: 2 years (Preferred)
Location:
- Vero Beach, FL 32966 (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Vero Beach, FL 32966 (Required)
Work Location: In person
