WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Manager of Parking Operations oversees all aspects of Hotel Valet, Casino Valet, and Self-Parking services. This role supports the Director in managing the overall operations of the Parking Department, ensuring the highest standards of professionalism and guest service are consistently upheld. The Manager is responsible for delivering exceptional service, while also ensuring that valet and parking operations meet established goals for productivity, cost control, and revenue generation.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Assists the Director in overseeing all aspects of parking operations, including Hotel Valet, Casino Valet, and Self-Parking services.
- Ensures that supervisors and leads effectively prepare work schedules and maintain accurate payroll records.
- Develops and implements a defensive driving training program for transportation staff to promote safety, reduce incidents, and minimize claims related to vehicle damage or theft.
- Monitors and reviews vehicle damage and theft complaint reports in coordination with the Risk Management Department, ensuring timely, accurate, and thorough investigations.
- Supports the team in resolving guest issues and complaints in a courteous, professional, and effective manner.
- Champions a culture of high-end, guest-focused service, ensuring every interaction leaves a memorable and lasting impression that reflects the Caesars brand.
- Assists the Director in developing and managing operational procedures and budgetary guidelines for the Transportation Department.
- Maintains operational oversight of staff, ensuring proper training and compliance with all company policies, CCC and DGE regulations, and legal obligations including court appearances.
- Ensures that all transportation staff maintain professional behavior and appearance in accordance with company standards.
- Assists in the development, implementation, and maintenance of internal and external reporting procedures as required.
- Acts as a role model for employees, consistently representing Caesars with professionalism and encouraging others to do the same.
- Adheres to attendance standards and complies with all regulatory, departmental, and company policies.
WHAT YOU WILL NEED
- A college degree or equivalent experience is preferred, with a strong emphasis on management, interpersonal, service-oriented, organizational, and employee motivation skills.
- 3-5 years of experience in managing multiple large-scale hotel valet operations.
- Proven experience in budget planning, goal setting, and administrative functions is essential.
- Experience in Hotel Front Services or Hotel Guest Relations is preferred.
- Must possess excellent verbal and written communication skills, along with strong analytical abilities.
- Demonstrated ability to work collaboratively with colleagues and contribute effectively in a team environment.
- Must maintain a professional, well-groomed appearance at all times.
Physical, Mental, and Environmental Demands
- Must be able to maneuver to all areas of the casino.
- Must be able to perform physical job duties of line employees in emergency situations.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Must have an understanding of the budget process.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
Gaming Permit: N/A
ABOUT US
Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have Luxury Hotel Multiple Property Valet Parking Management experience? If so, how many years?
Experience:
- Valet parking: 10 years (Required)
- Transportation management: 5 years (Required)
Work Location: In person
